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IT Help Desk Specialist

Overview:

We are a family of physical therapy and occupational therapy companies transforming healthcare by strengthening private practices, developing highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Our Full-Time Employees Enjoy these Amazing Benefits:

Employee-centric work culture from the top, down!
Medical, dental, vision, LTD insurances
Generous PTO
401(k) Employer Matching
Free life insurances
Parental Perks
And more!

Responsibilities:

Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
Track, route, and redirect problems to correct resources.
Walk customers through the problem-solving process using remote tools.
Contribute to Help Desk documentation through updates and suggestions

Qualifications:

Proficiency in:

Printers, Scanners, and Scan to Email setups
Basic Network Troubleshooting
Windows 10 configuration, settings, and repair
Overall general IT knowledge to help users solve IT problems.
Strong client-facing communication skills

About:

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.

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