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IT Help Desk Specialist
Responsibilities
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and in person
- Diagnose, document and if possible, resolve hardware and software issues
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Provide training and assistance to employees in configuring software such as spam filters, phone features/options, etc.
- Provide remote assistance using Bomgar
- Install updates for both hardware and software as needed
- Assist in maintaining hardware and software inventory
- Assist with periodic security checks including phishing testing and network vulnerability scans
- Assist with installation and configuration of security and spam filter software.
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Other duties as assigned
- Associate Degree in Information Systems or related field or equivalent work experience
- Knowledge of current computer hardware including basic repair knowledge
- Knowledge of Microsoft Windows 11, Microsoft Server 2019 and newer, and Microsoft Office 2019 and newer.
- General understanding of network protocols and architecture.
- General understanding of firewall technologies and implementation
- Excellent communication and interpersonal skills
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Flexibility to work off hours as required for planned updates and downtime
- Medical eligible 1st of the month after date of hire
- Dental eligible 1st of the month after date of hire
- Vision eligible 1st of the month after date of hire
- 401K
- Paid Vacation
- Paid Holidays
- Paid Sick
- Life Insurance and AD&D
- Short Term & Long Term Disability Insurance
- Employee Discount
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