IT Avalon

<div>
 <p>
  <strong>
   Contract-to-hire
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time.
 </p>
 <ul>
  <li>
   Follow standard service desk operating procedures.
  </li>
  <li>
   Deliver hands-on, phone, and remote end-user support of computer systems, vendor peripherals, and basic network connectivity.
  </li>
  <li>
   Execute IT-related resolutions and follow-ups while providing excellent customer service as assigned via Service Now ticketing system.
  </li>
  <li>
   Log all service desk calls, incidents, and requests into the Service Now ticketing system.
  </li>
  <li>
   Follow up on outstanding issues and with users regarding status and closure of incidents/requests.
  </li>
  <li>
   Maintain communication with users on operational and production problems.
  </li>
  <li>
   Support user profile management, account provisioning, password resets, and permissions through Active Directory.
  </li>
 </ul>
</div>


IT Help Desk Specialist - Tier 1

Join IT Avalon and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IT Help Desk Specialist - Tier 1

Help Desk Specialist, Tier 1 Call Center