IT Help Desk Support

Install and troubleshoot Windows OS and related software.
Install and support Microsoft Office and Office 365 applications.
Install, configure, and maintain hardware devices (e.g., printers, scanners, copiers).
Utilize remote support tools to assist end-users effectively.
Provide IT support across multiple physical sites for approximately 500 users.
Enhance system performance by identifying issues and recommending improvements.
Manage help desk tickets: track, prioritize, and resolve technical support requests.
Maintain accurate records of IT assets: import, assign, and retire equipment in the IT inventory system.

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