IT Help Desk Technician

Position Overview

A Help Desk Technician is responsible for resolving computer problems for customers via telephone, in person, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, electronic mail, and operating systems.

Principal Duties and Responsibilities

· Monitors small and medium business networks utilizing advanced network and computer agent resources; discovers, diagnoses, troubleshoots, facilitates repair, and reports on problems with network devices

· Takes client calls and troubleshoots issues

· Follows up on open tickets and keeps in contact with end user until issue is resolved

· Works with team to deploy computer and network equipment for new and existing customers

· Travel to clients' place of business to troubleshoot and/or maintain computer or networking equipment

· Troubleshoot VOIP technology

· PC imaging and setup

Knowledge, Skills and Abilities

· Strong customer service skills

· Willingness to Learn. The manager enjoys teaching new skills and techniques on a regular basis.

Other Requirements

· Possesses a valid driver's license

· Travel occasionally with means of transportation

· Working on a bachelor’s college degree in a technical field(Junior or Senior preferred), or college grad

Job Type: Full Time

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• Associate (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: In person