IT Help Desk Technician (Contractor 6-12mon, Tier-1/L1, Hybrid, Japanese IT Company in Houston)

Customer

• Japanese Trading Company in Houston, TX

Job Description

• Tier-1/L1 IT Help Desk Engineer to help maintain and troubleshoot infrastructure for a customer in Houston, TX.
• Demonstrate superb technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security.
• Hybrid with at least 3-4 days onsite.

Responsibilities

• Provide 1st level support
• Test and maintain OS, application software and smartphones
• Proactively ensure the highest levels of systems and infrastructure availability
• Liaise with team, users, managers, vendors, and other IT personnel for problem resolution

Requirements

• Fluent in English writing/reading and speaking, and ideally Japanese
• Proven working experience in configuring and troubleshooting Microsoft-based environments
• AA/BA/BS/MS degree in Computer Science, Engineering, CIS, or a related subject
• Solid networking knowledge (OSI network layers, TCP/IP)
• Experience with virtualization and containerization (e.g., VMware, Veeam) is a plus
• Familiar with IT documentation and ticketing systems
• Familiar with Japanese corporate culture

Job Type: Full-time

Base Pay: $25.00 - $30.00 per hour

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Language:

• Japanese (Preferred)

Work Location: Hybrid remote in Houston, TX 77010