IT Help Desk Tier 2 Technician

We are seeking a Tier 2 IT Help Desk Technician to join our team!

Rocking Horse Community Health Center (RHCHC) is a Federally Qualified Health Center (FQHC) that provides healthcare services to Clark, and Madison County area populations.

Under indirect supervision, installs, maintains, tests, and repairs system hardware/software and network infrastructure. Utilizes intermediate technical knowledge to implement and support IT initiatives. Provides technical support and resolves problems of a moderately complex nature. May assist users/departments in implementing requests or proposals and in determining information systems needs assessments. Assures privacy and security of Private Health Information (PHI) in accordance with Federal HIPAA regulations. Maintains currency of knowledge with respect to technology, equipment standards and/or systems.

We offer a generous compensation package, which includes Medical, Dental & Vision benefits, Company Paid Life, LTD insurance, and the potential to earn and accrue up to 4 weeks of PTO per year along with 10 paid holidays.

RHCHC is located within walking distance of downtown Springfield, which offers a wonderful variety of locally owned & operated eateries, bakeries & coffee shops. Springfield is centrally located between Dayton & Columbus, which offers a high quality of life, and low cost of living in Southwestern Ohio. Clark County has excellent school systems and is home to Clark State College and Wittenberg University.

To apply for and learn more about our Mission driven organization, please visit our website @ www.rockinghorsecenter.org. All inquiries are confidential.

Position Information:

Position Title: Tier 2 IT Helpdesk Technician

Primary Service Center: Springfield, Ohio (South Limestone Location)

FLSA Status: Non-Exempt – Hourly position

Work Hours: Full-time position

Education Requirements:

High school diploma or (GED) is required, and at least Two (2) years of experience or an associate’s degree or higher in related field.

Certifications such as CompTIA A+, MCSE, VCP, or CISSP are recommended.

Must have Current Driver’s License and acceptable driving record as occasional travel to other RHCHC locations are

Required.

The ability to work under pressure in a fast-paced environment is required.

Education and/or Experience: High School diploma or general education degree (GED) and at least Two (2) years of experience or an associate’s degree or higher in related field or minimum of two years related experience and or training.

Communication Skills: Ability to listen to or read and comprehend instructions and correspondence from others. Ability to convey technical information in a clear and concise manner utilizing jargon-free language to help users understand the solutions provided to them.

Mathematical Skills: Ability to compute and interpret basic mathematical and statistical information. Ability to comprehend, compute and interpret cost-benefit analysis and similar mechanisms to assist in decision making processes.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or verbal instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer skills: To perform this job successfully, an individual should have basic knowledge of:

• TCP/IP Network topologies, including VLANs and WAN/LAN
• DNS, DHCP, Email, HTTP, and SSL
• Active Directory structures, Group Policy Objects, DHCP scopes and DNS entries
• Mac, Linux, and Windows operating systems
• Repair, troubleshooting, deployment, and compliant liquidation of computers, hard drives, servers, networking equipment and more

Certificates, Licenses, Registrations: Certification such as CompTIA A+, MCSE, VCP, CISSP are recommended. A current driver’s license and an acceptable driving record. An individual who poses a direct threat to the health and safety of himself/herself or others in the workplace will be deemed not qualified for this position.

Other Skills and Abilities: The duties of this position are performed within the mission, vision, and values as defined by the Board of Directors. Must demonstrate an understanding of the role of Federally Qualified Health Centers as a safety net for all persons without regard for their ability to pay for services; appreciate patient-centered care in a medical home; and be committed to quality, comprehensive services through a team approach. Excellent interpersonal communication, organization, and managerial skills are also necessary.

Privacy and Confidentiality: Staff are required to understand the privacy policies and procedures. Patient Health Information (PHI) is confidential, only the minimal amount of PHI necessary to accomplish the internal purpose is to be shared or released by staff.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift 30 or more pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position involves regular interaction with patients and other members of the public. The noise level in the work environment is usually moderate. Occasional exposure to blood, body fluids, or tissues may occur.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.