IT Helpdesk Analyst

Title: IT Helpdesk Analyst

Location: San Antonio, TX

Duration: 12 Months

Pay Rate: $25/hr

Job Description:

Required Knowledge, Skills & Abilities

• 1-2 yrs. of IT experience in a similar role, working in ITSM Tools (ServiceNow, Freshservice, Jira)
• Certifications (Preferred): CompTIA A+
• ITIL Foundation v4 certificate or equivalent experience.
• Experience supporting current hardware, software, and technologies.
• Experience supporting cloud applications.
• Strong experience in Windows server environment and user administration (Active Directory/ Exchange/ O365/Azure)
• Intune experience
• Knowledge of end-point security solutions
• Proficient in Office 365 application support
• Commitment to Compliance and confidentiality
• Independent worker with strong motivation who can thrive in a team environment.
• A solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) is required.
• Ability to communicate with both technical and non-technical audiences.
• Valid driver license required.
• Ability to travel as required.
• Ability to work overtime as required.

Schedule

• Monday-Friday 8-5, No on-call rotations, weekends off.

Pay: $24.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• IT Helpdesk: 2 years (Preferred)
• ServiceNow OR Jira: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Office 365 : 2 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Work Location: In person