IT Helpdesk - Arabic Speakers

Job Summary

We are seeking a skilled and customer-focused IT Desktop Support to provide end-user technical support and ensure the smooth operation of desktop systems, laptops, peripherals, and network connectivity across the organization. The ideal candidate will have strong troubleshooting abilities, hands-on experience with Windows and Mac environments, and a solid understanding of networking fundamentals.

Key Responsibilities

• Provide first and second-level technical support for desktop, laptop, printer, and peripheral-related issues.
• Install, configure, maintain, and troubleshoot Windows and Mac operating systems.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Support users with IT-related incidents, service requests, and system configurations.
• Assist in managing user accounts, permissions, and system access.
• Monitor and maintain desktop infrastructure to ensure optimal performance and security.
• Coordinate with internal IT teams and external vendors for issue resolution and escalations.
• Document support activities, troubleshooting procedures, and technical solutions.
• Ensure compliance with company IT policies, procedures, and security standards.

Qualifications & Requirements

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or a related field from a recognized university or institute.
• Minimum 4 years of experience in the IT industry.
• At least 2 years of experience working in the GCC region within an organization supporting more than 500 users.
• Strong understanding of PC architecture, hardware components, and operating systems.
• Basic knowledge of computer networks, including LAN, WAN, and various network topologies.
• Proven hands-on experience in troubleshooting and supporting both Windows and Mac environments.
• Familiarity with desktop deployment, software installation, and user support processes.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple support requests effectively.

Preferred Skills

• Experience with Active Directory, Microsoft 365, and endpoint management tools.
• Knowledge of IT service management practices and ticketing systems.
• Relevant IT certifications such as CompTIA A+, Microsoft, or Apple certifications are an advantage.

Location:

Kuwait.

Work Location: In person