IT Helpdesk Engineer

1. Technical Support (L1/L2)

• Troubleshoot hardware, software, and network issues for end-users.
• Provide support through phone, email, chat, or on-site.
• Install, configure, and maintain laptops, desktops, printers, and mobile devices.
• Resolve issues related to OS (Windows, Linux, macOS).

2. System & Application Support

• Install and configure software applications.
• Manage updates, patches, and system upgrades.
• Handle user account management (Active Directory, Azure AD, Office 365).
• Provide support for email services, VPN, and collaboration tools.

3. Network Support

• Assist with troubleshooting LAN/WAN, Wi-Fi, routers, firewalls, and switches.
• Monitor network connectivity and escalate issues when required.
• Support network security and access controls.

Operational Responsibilities4. Incident & Ticket Management

• Log, track, and close tickets using ITSM tools (Jira, ServiceNow, Freshservice).
• Follow SLAs and ensure timely issue resolution.
• Document solutions in the knowledge base.

5. Asset & Inventory Management

• Maintain records of hardware, software licenses, and accessories.
• Assist with procurement and deployment of IT assets.

6. IT Security & Compliance

• Ensure antivirus, endpoint protection, and security policies are in place.
• Support employee onboarding/offboarding securely.
• Conduct basic security checks (password policy, access rights).

Advanced / Optional Responsibilities7. Server & Cloud Support

• Assist in managing servers (Windows Server, Linux).
• Basic understanding of cloud platforms (AWS, Azure, GCP).
• Monitor backups and storage systems.

8. Monitoring & Maintenance

• Perform routine maintenance and system health checks.
• Monitor IT infrastructure using tools like Nagios, Zabbix, or SolarWinds.

9. Support for Specialized Systems

• Provide support for ERP, CRM, POS systems depending on company requirements.

Soft Skills & Professional Responsibilities

• Strong communication and customer service skills.
• Training users on tools, safety, and best practices.
• Ability to prioritize tasks and work under pressure.
• Collaborate with other IT teams (network, security, dev teams).

If you'd like, I can also prepare:

• A resume-ready version of these responsibilities
• A job description (JD) for posting
• A beginner roadmap to become an IT Support Engineer

Just let me know!

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person