IT Helpdesk Technician

Position Overview
We are seeking a reliable and customer-focused IT Helpdesk Technician to join our team.

This role serves as the first point of contact for technical support and plays a key role in maintaining day-to-day operations for our clients.

The ideal candidate is motivated, detail-oriented, and comfortable working in a structured environment.

Key Responsibilities
- Serve as the first point of contact for IT support requests

- Respond to tickets via phone, email, and ticketing system

- Troubleshoot hardware, software, and basic network issues

- Install and configure workstations, printers, and peripherals

- Manage user accounts, password resets, and access permissions

- Support Microsoft 365 (Outlook, Teams, SharePoint) environments

- Set up and deploy new user equipment and profiles

- Document issues, resolutions, and processes clearly

Daily Work Expectations (8:00 AM – 5:00 PM)
- Review and prioritize open tickets at the start of the day

- Manage and respond to incoming support requests throughout the day

- Perform remote support and occasional onsite assistance

- Handle multiple tickets simultaneously while maintaining quality

- Communicate clearly with users and provide regular updates

- Escalate complex issues when appropriate

- Follow up to ensure full resolution and user satisfaction

Work Environment
This position requires a high level of personal accountability.

While support requests come in throughout the day, there will be periods of downtime.

Successful candidates are those who take initiative, seek out work, and remain productive without needing continuous oversight.

Additional Responsibilities
- Assist with onboarding and offboarding client employees

- Support basic backup and recovery processes

- Participate in IT projects and system upgrades

- Maintain and improve internal documentation

- Perform routine maintenance, updates, and system checks

What We’re Looking For
- Strong problem-solving and troubleshooting skills

- Excellent communication and customer service abilities

- Basic understanding of networking, Windows OS, and Microsoft 365

- Ability to prioritize tasks and manage time effectively

- Ability to work independently and maintain productivity without direct supervision

- Willingness to learn and adapt

Why Join Us
- Opportunity to grow your IT skillset

- Hands-on experience across multiple technologies and environments

- Team-oriented atmosphere with real impact on client success

Pay: $45,000.00 - $55,000.00 per year

Work Location: In person