IT Informatics Manager

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The IT Informatics Manager plans, establishes, and manages information technology (IT) and system optimization projects, provides troubleshooting and consultive support to users, and ensures optimal systems performance.

Supervisory Responsibilities:

• Participates in interviewing, selecting, hiring, and onboarding staff.

• Oversees the day-to-day operations and work assignments of staff.

• Provides training, advice, and direction for staff.

• Delivers regular performance feedback and constructive performance evaluations; follows established disciplinary and termination procedures as needed.

• Ensures staff adhere to and follow all organizational policies, safety standards, and healthcare regulations.

Duties/Responsibilities:

• Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.

• Provides overall ownership, oversight, and ongoing process improvement of application implementation methodologies.

• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

• Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.

• Collects, analyzes, and summarizes information and trends as needed to prepare status reports.

• Mentors and provides subject matter expertise on established processes and best practices; Educates and champions concepts to IT staff and leaders as well as customer stakeholders.

• Acts as a liaison between operations and the application and technical resources as it relates to assigned application initiatives.

• Anticipates and identifies problems and issues and provides solutions and suggestions as needed.

• Analyzes and evaluates clinic/user current state workflow.

• Communicates project schedules, tasks, issues and overall status to the project manager with a written status report.

• Serves as a consultant to optimize workflow and care processes related to clinical information management post clinical implementation.

• Works closely with management and the project team to evaluate and optimize the use of clinical informatics by clinical and non-clinical users.

• Develops and maintains high quality documentation and training materials.

• Collaborates with management and project team to deliver and evaluate quality training materials and agendas inclusive of system and process changes.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned.

Required Skills/Knowledge/Abilities:

• Advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the healthcare systems business, clinical or financial systems.

• Organized with attention to detail.

• Excellent analytical, logical thinking, and problem-solving skills.

• Excellent verbal and written communication skills.

• Thorough understanding of project management principles and planning.

• Thorough understanding of information technology procedures and practices.

• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.

• Proficient with Microsoft Office Suite or related software.

• Ability to motivate groups of people to complete a project in a timely manner.

Education and Experience:

Required:

• Bachelor's degree in Healthcare, Business, Information Systems, Computer Science or related field or equivalent work experience.

• 5+ years of IT related experience in healthcare, consulting, or training.

Preferred:

• 2+ years of leadership experience in a healthcare setting utilizing clinical information systems, including EMR.

• 1+ years of experience in program management.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Must reside within the state of Arizona.