IT & Intelligent Automation Specialist

IT & Intelligent Automation Specialist

Job Summary:

We are seeking a highly motivated and versatile IT & Intelligent Automation Specialist with 3–4 years of professional experience in AI/ML, Robotic Process Automation (RPA), and IT infrastructure (hardware, networking, systems support). This role bridges the gap between traditional IT operations and next-generation intelligent automation, playing a key role in streamlining internal systems and business workflows.

Key Responsibilities:

AI & Automation

• Develop, deploy, and maintain AI models for document processing, prediction, or classification tasks using Python or ML platforms.
• Design, build, and optimize RPA bots using platforms like UiPath, Power Automate, or Automation Anywhere.
• Analyze manual workflows and propose automation opportunities that drive measurable ROI.
• Integrate AI/ML models into RPA pipelines and enterprise tools.

IT Support & Networking

• Manage and troubleshoot hardware components (workstations, servers, printers, mobile devices).
• Configure and maintain network devices including routers, switches, firewalls, and VPNs.
• Monitor network health, performance, and security using standard tools and logs.
• Provide L1/L2 technical support to end users and ensure uptime of essential IT systems.
• Collaboration & Documentation
• Work closely with cross-functional teams to understand process needs and deliver solutions.
• Maintain technical documentation, SOPs, and system configuration logs.
• Train end users on automation tools and basic AI-powered features when required.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• 3–4 years of experience across AI/ML, RPA, and IT support roles.
• Hands-on experience with:
• Python, Power Automate, UiPath, or Automation Anywhere
• Windows Server, Active Directory, Networking protocols
• Troubleshooting desktops, networks, and peripherals
• Strong understanding of data structures, APIs, and integration workflows.
• Basic knowledge of cloud platforms like Azure or AWS is a plus.
• Excellent communication, problem-solving, and time management skills.

Preferred (Nice to Have):

• Experience with Azure OpenAI, ChatGPT API, or cognitive services
• Knowledge of scripting in PowerShell or Bash
• CompTIA Network+ or similar certifications

Job Type: Full-time

Application Question(s):

• 3–4 years of experience across AI/ML, RPA, and IT support roles.
• • Hands-on experience with:

o Python, Power Automate, UiPath, or Automation Anywhere
o Windows Server, Active Directory, Networking protocols

Education:

• Bachelor's (Preferred)