IT & ISMS Officer

Position Overview

The IT & ISMS Officer supports the IT department by maintaining and operating the IT infrastructure while ensuring compliance with information security policies. The role combines hands-on technical support with responsibilities related to information security, audits, and employee awareness.

Core Responsibilities

• IT Support & Infrastructure Management:
• Provide technical support to staff for hardware, software, and applications (Windows, MAC OSX, Office 365, G-Suite, Adobe).
• Install, configure, troubleshoot, and maintain computers, laptops, servers, printers, scanners, and other IT equipment.
• Assist in creating and managing user accounts, group permissions, and network access in Active Directory.
• Map and manage network drives and shared folders.
• Monitor network performance, troubleshoot connectivity issues, and escalate as needed.
• System & Server Administration:
• Assist in routine server and network administration tasks, including backups, updates, and system monitoring.
• Ensure antivirus, security patches, and updates are applied across endpoints and servers.
• Support VPN setup and remote access control for employees.
• ISMS & Security Compliance:
• Support implementation and maintenance of ISMS policies, procedures, and standards.
• Assist in conducting internal audits, vulnerability assessments, and external ISMS audits.
• Monitor security logs, alerts, and incidents, and report findings to the IT Manager.
• Conduct employee awareness sessions and training on information security practices.
• Support risk assessment exercises and help in maintaining compliance documentation.
• Documentation & Reporting:
• Maintain IT inventory records for all hardware, software, and network devices.
• Document IT incidents, resolutions, and system configurations.
• Prepare monthly reports on IT performance, security incidents, and ISMS compliance.
  
  

Other Duties

• Stay updated with emerging technologies and security trends.
• Assist the IT Manager with special projects and other tasks as assigned.
  
  

Qualifications & Skills

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2–4 years of experience in IT support or system administration, with exposure to information security management.
• Knowledge of Windows, MAC OSX, Office 365, G-Suite, networking, and server administration.
• Familiarity with ISMS, ISO 27001 standards, and basic security practices.
• Strong problem-solving, communication, and documentation skills.
• Ability to work independently and as part of a team.