IT Manager

Description:

Signature Theatre, one of New York's leading off-Broadway theaters, is seeking a IT MANAGER for The Pershing Square Signature Center on West 42nd Street.

About Signature Theatre

Signature Theatre is an artistic home for storytellers. By producing several plays from each Resident Writer, Signature offers a deep dive into their bodies of work. Founded in 1991 by James Houghton, Signature Theatre is now led by Artistic Director Emily Shooltz and Executive Director Timothy J. McClimon. Signature serves its mission by hosting our distinctive playwright residencies at our permanent home at The Pershing Square Signature Center, a three-theater facility on West 42nd Street designed by Frank Gehry Architects. The Center supports and encourages collaboration among artists, cultural organizations, and local communities by providing free, public access throughout the space. In addition to its three intimate theaters, the Center features a studio theater, a rehearsal studio and a public café and bar. Since its founding, Signature has received over 100 awards and in 2014 became the first New York theater to receive the Regional Tony Award.

Position Summary

The IT Manager is responsible for overseeing all technology systems and infrastructure at Signature Theatre, ensuring that staff, artists, and patrons have reliable, secure, and innovative tools to support the theatre’s mission. This role will manage day-to-day IT operations, lead system improvements, and serve as the primary liaison with external IT vendors. The IT Manager will provide hands-on technical support, fostering an environment that is accessible, user-friendly, and aligned with organizational goals.

Key Responsibilities

Systems & Infrastructure

• Serve as the primary contact for IT support, troubleshooting hardware, software, and network issues
• Administer and optimize core business systems (e.g., Office 365, ticketing/CRM systems such as Tessitura or Spektrix, financial software, and HR platforms)
• Administer Windows Active Directory servers, DNS, DHCP, print servers, and other domain functions (e.g., password resets)
• Ensure proper data backup, storage, and disaster recovery systems are in place and tested regularly
• Monitor system performance and implement upgrades and patches as needed
• Maintain onsite file server and QNAP storage devices
• Tape backups using Symantec Backup Exec and cloud backups (CrashPlan)
• Create user login and email IDs, assign permissions, and manage mail distribution lists

Security & Compliance

• Maintain strong cybersecurity practices, including firewalls, anti-virus, multi-factor authentication, and user permissions
• Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS).
• Conduct regular risk assessments and security audits.
• Administer and maintain SonicWALL firewall
• Support Cisco and Meraki switches, and Cisco Wireless controller and Wireless access points
• Manage relationships with external IT consultants, hardware/software providers, and system vendors
• Evaluate and recommend new technologies to improve efficiency, collaboration, and patron engagement

Tessitura Support

• Support and administer onsite Tessitura servers
• Perform basic MS SQL Tessitura database administration
• Do periodic Live to Test database copy of Tessitura data
• Support Tessitura client installs on user PCs
• Support Ticket scanners, Credit card readers and Boca printers

Requirements:

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• Minimum 5 years of progressive IT experience
• Strong knowledge of IT infrastructure, networking, and security best practices
• Familiarity with nonprofit and/or arts organizations, including ticketing/CRM systems (Tessitura, Spektrix, or similar) preferred
• Experience managing and supporting cloud-based platforms
• Excellent troubleshooting, communication, and project management skills
• Ability to balance hands-on technical support with big-picture strategic planning
• Commitment to equity, diversity, inclusion, and accessibility in technology solutions

Compensation

This is a full-time salaried exempt position, with compensation commensurate with qualifications and experience. The salary range is $60,000-80,000 annually.

Benefits

Benefits include group health, dental, and vision plans, as well as the opportunity to participate in tax-saving flexible spending, commuter and 401(k) plan

Considerations

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws. Signature Theatre is an Equal Opportunity Employer.