IT Manager

Mountain View, United States

Mountain View, CA

Engineering Services - QA – Engineering Services - QA /

Full-Time /

On-Site

About Cyngn

Based in Mountain View, CA, Cyngn is a publicly-traded autonomous technology company. We deploy self-driving industrial vehicles like forklifts and tuggers to factories, warehouses, and other facilities throughout North America. To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward. If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you. Key reasons to join Cyngn:

We are small and big.

With under 100 employees, Cyngn operates with the energy of a startup. On the other hand, we’re publicly traded. This means our employees not only work in close-knit teams with mentorship from company leaders—they also get access to the liquidity of our publicly-traded equity.

We build today and deploy tomorrow.

Our autonomous vehicles aren’t just test concepts—they’re deployed to real clients right now. That means your work will have a tangible, visible impact.

We aren’t robots. We just develop them.

We’re a welcoming, diverse team of sharp thinkers and kind humans. Collaboration and trust drive our creative environment. At Cyngn, everyone’s perspective matters—and that’s what powers our innovation.

About This Role

This is an impactful onsite IT technical role in Menlo Park, reporting to our Director of Operations. Cyngn’s VP of Engineering Services and Director of Operations will have oversight on the deliverables for this role aligned with the company's technical and business deliverables.

Responsibilities

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization ensuring best in class security systems and best practices
Lead help desk support efforts for the company, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner. Maintain and scale ticketing system for daily support efforts Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Implement, monitor, and continuously improve cybersecurity measures to protect systems, networks, and data against unauthorized access and threats.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Responsible for capacity, storage planning, database performance as well as maintaining SW and tools licenses & renewals.
Managing new hire onboarding setups and provide training to users on new applications, technologies and equipment
Help manage relationships with IT contractors and vendors
Set up new equipment for new users and assist with relocation of existing users due to moves, promotions, etc.
Network administration (setting up switches, routers,site-to-site VPN, etc.)
This position may require occasional nights and weekends support to the teams

Qualifications

Associate or Bachelor’s degree in Computer Information Systems, Information Technology or equivalent experience in an IT role
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
Familiarity with various operating systems and platforms (Mac, Windows, Linux)
Account Management experience
Working knowledge of virtualization (Docker, VMware etc.,)
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Detail-oriented and data-driven
Ability to work in a dynamic environment supports cross functional teams.

Benefits & Perks

Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
Company 401(k)
Commuter Benefits
Flexible vacation policy
Sabbatical leave opportunity after 5 years with the company
Paid Parental Leave
Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
Monthly meal and tech allowances for remote employees

$117,000 - $165,000 a year

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