IT Manager

The Role
Role Overview We are seeking a highly experienced IT Manager to lead the company’s information technology function and oversee the implementation of a new ERP system. This role requires a strategic leader who can manage IT infrastructure, cybersecurity, system integration, digital transformation, and all technical operations across the organization. The ideal candidate will have hands-on experience managing ERP vendors, overseeing system rollout, and ensuring the successful adoption of new technologies across all departments. Key Responsibilities 1. ERP Implementation & Digital Transformation • Lead the full-cycle implementation of the company’s new ERP system across Production, Sales, Logistics, HR, Finance, and other business units. • Act as the primary liaison between the company and the ERP vendor/consultants to ensure smooth communication, accurate requirement gathering, and timely issue resolution. • Oversee workflow analysis, system design reviews, data migration, module configuration, integration between departments, and final deployment. • Coordinate and supervise User Acceptance Testing (UAT), go-live preparation, and post-implementation stabilization. • Develop ERP training plans, user manuals, and SOPs to ensure company-wide adoption. • Continuously optimize system performance, resolve functional gaps, and recommend enhancements. 2. IT Infrastructure & Systems Management • Plan, design, implement, and maintain the organization’s IT infrastructure, ensuring maximum uptime and efficiency. • Monitor performance of IT systems to improve speed, reliability, cost efficiency, and productivity. • Assess and evaluate new hardware, software, networking tools, and cybersecurity solutions. • Maintain IT policies, operating procedures, and documentation aligned with best practices. • Ensure all IT systems, networks, and data centers operate without interruption. 3. Cybersecurity, Data Protection & Compliance • Ensure the security of data, network access, and backup systems. • Conduct system audits and vulnerability assessments, and implement corrective measures on time. • Guarantee compliance with security, licensing, and data management standards. 4. IT Operations, Helpdesk & Support • Manage daily IT operations, including incident response, problem resolution, and user support. • Provide high-quality customer service to internal users, ensuring fast and efficient support. • Maintain IT KPIs and performance indicators to meet organizational business needs. 5. IT Projects & Vendor Management • Lead IT-related projects, ensuring effective planning, budgeting, resource allocation, and timely execution. • Develop test strategies and evaluate vendors for new IT solutions. • Manage procurement of IT hardware, software, and related supplies. 6. Team Leadership & Development • Lead, train, mentor, and evaluate IT staff, ensuring a high-performance, service-oriented team. • Communicate job expectations, monitor performance, and support staff development. 7. Budgeting & Cost Control • Manage IT budgets, cost planning, and procurement activities. • Evaluate spending and recommend cost-effective technology solutions.

Requirements
Education • Bachelor of Computer Applications or equivalent IT-related qualification. Experience • Minimum 12 years of experience in IT management. • Strong background in enterprise systems, digital transformation, and IT operations. • Mandatory: Proven experience leading full ERP implementation cycles (Odoo, SAP, Oracle, Dynamics, or similar). Licenses & Certifications • MCP, MCITP, CCNA (required or preferred). • Additional certifications such as ITIL, PMP, cybersecurity, cloud technologies, or ISO standards are advantageous. Skills & Competencies • Strategic thinking with strong project management skills. • Excellent analytical and problem-solving abilities. • Ability to communicate technical concepts clearly to non-technical staff. • High attention to detail and strong documentation skills. • Effective team leadership, motivation, and performance management. • Customer-focused and service-oriented mindset.

About the company
Dynam Holding is a multi-company group unifying longstanding legacy-building with innovative change. We marry our capacity to evolve with our capability to grow exponentially. Were not only an established and powerful dynasty of ethical independent success; were also a dynamic group that champions fresh ideas and drives more market share for all our stakeholders.