IT Manager

POSITION: IT Manager

LOCATION: San Antonio, TX

REPORTS TO: Director of IT

FLSA STATUS: Exempt (Full-time, benefits-eligible, immediate opening)

SALARY RANGE: Based on experience

Company Description

Great Hearts Academies is a non-profit charter management organization (CMO) that operates classical preparatory K-12 public charter schools. Our academies cultivate the minds and hearts of students through the pursuit of truth, goodness and beauty. We currently serve over 20,000 students in Texas and Arizona and are dedicated to providing additional communities with the Great Hearts liberal arts model of public education and, in the process, aim to restore excellence to American public education. We proudly prepare students for success at the best colleges and universities in the nation, but see our larger purpose as producing great hearted graduates that are prepared to be intellectual, moral and engaged citizens.

Great Hearts Texas currently serves over 14,200 students at ten schools in Texas but will grow to serve thousands more. As the network scales, offers this opportunity to more families, and produces a critical mass of great hearted graduates we will also serve as a catalyst for reforming public education in Texas. Additional information can be found at http://greatheartsamerica.org

Position Summary

The IT Manager is responsible for overseeing day‑to‑day technology operations across GHTX K‑12 campuses in the Dallas and San Antonio regions. This role provides direct leadership and supervision to regional IT Technicians while ensuring reliable, secure, and instruction‑ready technology services for students, teachers, and staff.

The IT Manager serves as a key liaison between instructional leadership, campus administration, and the central IT team to align technology services with educational goals, operational needs, and district standards. Regular travel between Dallas and San Antonio campuses as needed. Occasional evenings or weekend work during major initiatives, testing periods, or emergencies. School‑year operational tempo with peak demands during onboarding, testing, and device deployments

Duties & Responsibilities

Directly manage and mentor IT Technicians supporting campuses in Dallas and San Antonio, ensuring consistent service delivery across both regions. Assign workloads, set priorities, and coordinate regional coverage for projects, break/fix support, and campus initiatives.

Assist and conduct bi-weekly department meetings, and professional development planning.

Foster a service‑oriented, student‑focused support culture aligned to K‑12 instructional needs.

Primary responsibilities

• Oversee end‑user support for students, teachers, administrators, and support staff across multiple campuses.
• Ensure timely resolution of incidents and service requests related to: student and staff devices (Chromebooks, laptops, tablets), classroom technology (boards, projectors, audio systems), network connectivity, Wi‑Fi, and VoIP, and printing, peripherals, and instructional software
• Escalate complex issues and collaborate with network, systems, and vendors as needed.
• Support and maintain technology platforms commonly used in K‑12 environments.
• Coordinate device deployments, refresh cycles, repairs, and inventory tracking.
• Support campus testing windows (state and benchmark assessments), including device readiness and connectivity validation.
• Ensure adherence to K‑12 technology policies, data privacy requirements, and cybersecurity standards, including FERPA‑aligned practices.
• Enforce device usage guidelines, filtering, and endpoint security tools.
• Assist with audits, asset tracking, and documentation.
• Lead or support regional IT projects such as: new campus openings, infrastructure upgrades, device rollouts and refresh initiatives, software transitions or platform rollouts
• Plan, organize, and coordinate the development and advancement of districtwide support systems including software, hardware, and other technology-related equipment to continually increase efficiency and effectiveness of District systems.
• Partner with the Director of Information Technology to develop continuous improvement IT practices and processes so that the IT team is viewed as an enabler for Great Hearts schools and administrative offices to function more efficiently and effectively.
• Assure technology/network tasks are appropriately prioritized and scheduled to minimize conflict with the instructional day and the school calendar.
• Develop plans for replacement, maintenance, and ongoing support of all hardware and software
• Provide oversight, coordination, and operation management of district-wide technical support of computer systems, networks, and related equipment
• Maintain records of all invoices and transactions related to purchases and distribution of technology.
• Perform other duties as assigned.

Qualifications, Competencies and Strengths

The IT manager position offers an exceptional opportunity to develop professionally and contribute meaningfully to a unique organization which is changing K-12 education in this country. While experience in education is not a requirement, Great Hearts is seeking people who are passionate and committed to K-12 education reform. Similarly, experience working within a high-growth, geographically dispersed, multi-unit operating environment is also a plus.

• Excellent interpersonal communication skills and the ability to build strong relationships with all stakeholders
• Excellent organizational and time‑management abilities
• Strong leadership and team development skills
• Customer‑service mindset with a focus on instructional success
• Ability to organize work and data, but also possesses the flexibility that complements this ability to figure out how all resources can be arranged for maximum productivity
• Strong working knowledge of, including preferred experience in the following: consulting with users, to determine hardware, software or system functional specifications; project management including setting high goals and accomplishing them with little to no oversight; designing and / or reviewing technical and application infrastructure (including LAN, wireless and Server technology); managing vendor relationships and exercising strong communication, influencing and negotiation skills

Education, Training and Experience

Bachelor’s degree in information technology, Computer Science, Education Technology, or equivalent experience

• 5+ years of progressive IT support experience, preferably in a K‑12 or education environment
• 2+ years of experience leading or supervising IT staff

Strong knowledge of:

• End‑user support and service management
• Device lifecycle management in education settings
• Windows, ChromeOS, and/or macOS environments
• Experience supporting geographically distributed teams or campuses
• Experience with ITSM tools (e.g., ManageEngine Endpoint Central, ServiceDesk)
• Experience with MDM platforms (Google Admin Console, Microsoft Intune, Jamf)

Personal Qualities and Values

As a member of the Great Hearts IT team, we value each of our team members as individuals but believe that we achieve the greatest results by working together. We willingly sacrifice individual interests and recognition for greater collective impact. Members of this team should enjoy being team players. A vibrant shared services center, and the competitive aspiration, well-being, and camaraderie of this team, is an essential complement to the Great Hearts academic community.

Compensation
Great Hearts offers a very competitive benefits package, and overall compensation will be commensurate with talent, experience and education.

To Apply

Candidates must apply using our online application, accessible via this link: https://phg.tbe.taleo.net/phg04/ats/careers/v2/viewRequisition?org=GREATHEARTS&cws=40&rid=2814

This description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be assigned.

Great Hearts Academies is an Equal Opportunity Employer.

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Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• IT support: 5 years (Required)
• leading or supervising IT staff: 2 years (Required)
• K‑12 or education environment: 2 years (Required)
• supporting geographically distributed teams or campuses: 2 years (Required)
• ITSM tools: 3 years (Preferred)
• MDM platforms: 3 years (Preferred)
• Device lifecycle management in education settings: 2 years (Preferred)

Work Location: In person