IT Manager

Position Summary

TVT Community Day School seeks a collaborative, strategic, and service-oriented IT Manager to support and advance the school’s technology infrastructure and operational systems. The IT Manager is responsible for overseeing the daily management of technology operations, systems support, cybersecurity, database oversight, and end-user services across the school community.

This role provides leadership and direction to members of the Information Technology team while ensuring efficient and secure technology operations that support the educational and operational mission of the school. The IT Manager works closely with the Senior Director of IT and Facilities to implement strategic technology initiatives, maintain operational excellence, and foster a high level of customer service for faculty, staff, students, and families.

Key Responsibilities

Technology Operations & Infrastructure

• Oversee the day-to-day operation, maintenance, and performance of the school’s technology systems and infrastructure.
• Ensure reliability and functionality of networks, servers, internet connectivity, wireless systems, telephony, and cybersecurity systems.
• Support long-term planning for infrastructure upgrades, system improvements, and technology innovation.
• Assist in developing and implementing technology policies, procedures, and best practices.
• Ensure systems are properly maintained, updated, and documented.

Leadership & Team Management

• Provide supervision, support, coaching, and accountability for Information Technology department team members.
• Foster collaboration between technology operations, systems management, and data management functions.
• Support the professional growth and development of team members.
• Establish clear priorities and workflows to ensure responsive and efficient service delivery.
• Promote a collaborative, customer-service-oriented culture within the department.

User Support & Customer Service

• Promote a service-oriented technology culture across the school community.
• Ensure timely resolution of technology support requests and operational issues for faculty, staff, students, and families.
• Support faculty and staff with technology tools, systems, classroom technology, and troubleshooting as needed.
• Ensure appropriate technology support for students, including device management, account access, connectivity, and educational technology platforms.
• Collaborate with school leadership and departments to assess technology needs and improve operational efficiency.
• Support school events, presentations, and programs requiring technology assistance.

Systems, Data & Security Management

• Oversee the integrity, security, and accessibility of school systems and databases.
• Support accurate management of student and operational information systems, reporting, and data processes.
• Support cybersecurity initiatives, data protection protocols, and user access management.
• Assist with disaster recovery planning, backup systems, and business continuity efforts.
• Ensure compliance with applicable data privacy and security standards.

Vendor & Project Management

• Manage relationships with technology vendors, consultants, and service providers.
• Assist with technology purchasing, budgeting, contract management, and lifecycle planning.
• Coordinate technology-related projects and implementations across departments.
• Research and recommend technology solutions that align with the school’s strategic goals.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Minimum of 5 years of progressively responsible IT experience, including leadership or supervisory responsibilities.
• Experience in an independent school, educational environment, or nonprofit organization preferred.
• Strong knowledge of network infrastructure, systems administration, cloud-based technologies, cybersecurity, and device management.
• Experience with student information systems, database management, Google Workspace, Microsoft 365, and educational technology platforms preferred.
• Demonstrated ability to lead teams, manage projects, and support organizational operations.
• Excellent communication, problem-solving, organizational, and interpersonal skills.
• Strong commitment to customer service and collaborative partnership with students, faculty, staff, and families.

Physical Requirements

• Ability to lift and move technology equipment up to 40 pounds.
• Ability to work in server rooms, technology closets, and classroom environments as needed.
• Ability to sit, stand, walk, and use computer equipment for extended periods.

Work Environment

• School campus environment with frequent interaction with students, faculty, and staff.
• Occasional evening or weekend work may be required to support school events, maintenance, or technology upgrades.