IT Manager - Enterprise Applications

Position Summary

The IT Manager, Enterprise Applications, is responsible for the operational management, support, and delivery of the organization's enterprise application platforms, including both internally developed and third-party systems. This role ensures enterprise applications are reliable, scalable, and aligned with business needs while supporting operational efficiency and continuous improvement.

Working closely with business stakeholders, project management team, enterprise architecture, infrastructure, and vendors, this role manages application enhancements, operational support, and delivery coordination while maintaining strong standards for requirements documentation, testing, and solution quality.

This position leads a team of application specialists and collaborates closely with project management team to ensure business requirements are effectively translated into application capabilities. The role also supports the execution of enterprise technology initiatives under the broader direction of IT leadership.

Core Responsibilities

Enterprise Platform Ownership

• Own the operational health and lifecycle of enterprise application platforms across the organization
• Ensure platforms meet availability, reliability, scalability, and usability expectations
• Drive standardization and consistency across enterprise application environments
• Support application lifecycle activities including upgrades, patches, testing, deployment, and documentation
• Partner with enterprise architecture, infrastructure, and security teams to ensure alignment with technology standards and policies
• Support modernization initiatives including cloud adoption, platform consolidation, and improved integration capabilities

Enterprise Application Strategy Support

• Support execution of the organization's enterprise application strategy and technology roadmap
• Contribute to initiatives involving cloud platform adoption, system integration, and enterprise data capabilities
• Identify opportunities to improve platform efficiency, reliability, and long-term sustainability
• Partner with architecture and infrastructure teams to ensure application platforms align with enterprise standards
• Assist in evaluating new technologies and platform capabilities to support evolving business needs

Requirements & Project management Coordination

• Partner with project management team to support requirements gathering and documentation for application enhancements and projects
• Ensure business needs are clearly translated into functional and technical requirements
• Coordinate with stakeholders to prioritize enhancements and system improvements
• Support documentation standards including process flows, functional requirements, and acceptance criteria
• Participate in user testing and validation of delivered functionality

Delivery Coordination

• Manage application enhancement backlogs and intake processes
• Coordinate delivery timelines across internal technology teams and external vendors
• Track progress of application initiatives and ensure timely delivery of agreed functionality
• Identify and escalate project risks, dependencies, or scope changes
• Support consistent delivery practices, documentation standards, and governance processes

Application Support & Operations

• Oversee day-to-day application support activities and incident resolution
• Monitor recurring issues and coordinate root cause analysis and remediation
• Ensure appropriate support processes and service expectations are maintained
• Coordinate release readiness, deployment activities, and post-deployment support
• Promote continuous improvement in system stability, usability, and performance

Vendor & Platform Coordination

• Work with software vendors and implementation partners to support application platforms and enhancements
• Coordinate vendor troubleshooting, upgrades, and support activities
• Assist in evaluating vendor solutions and platform capabilities when appropriate
• Ensure vendor deliverables align with organizational requirements and timelines

Business Engagement

• Partner with Business Relationship Management teams to understand business priorities and translate them into application initiatives
• Providing application expertise to support business capability planning and technology adoption
• Support prioritization of application enhancements aligned with enterprise objectives

Team Leadership & Supervisory Responsibilities

• Lead and develop a team of application specialists supporting enterprise platforms
• Assign work across operational support, enhancement initiatives, and project activities
• Collaborate closely with project management team to align requirements, priorities, and delivery outcomes
• Provide coaching, mentoring, and performance management for team members
• Support professional development and skill growth within the team
• Foster strong collaboration across IT teams, business stakeholders, and external partners
• Promote strong standards in documentation, stakeholder engagement, and delivery quality

Leadership Competencies

• Enterprise application platform management
• Application lifecycle management and delivery coordination
• Business requirements collaboration and solution alignment
• Stakeholder engagement and communication
• Operational problem solving and incident resolution
• Vendor coordination and relationship management
• Process improvement and delivery governance

Personal Attributes

• Collaborative and service-oriented mindset
• Organized and detail-focused with strong delivery discipline
• Strong communicator with both technical and business audiences
• Adaptable in a dynamic, fast-paced environment
• Committed to quality, reliability, and continuous improvement

Success Measures

• Reliable and stable enterprise application platforms
• Timely delivery of application enhancements and initiatives
• Strong alignment between business requirements and delivered solutions
• Effective incident response and reduction in recurring system issues
• Positive engagement and satisfaction among business stakeholders
• Continued growth and capability development within the applications team

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field required
• Equivalent combination of education and relevant experience may be considered
• Relevant certifications such as ITIL, PMP/Agile (CSM), or platform-specific certifications (e.g., Microsoft, ServiceNow, Salesforce) are preferred

Minimum Required Work Experience: 5-8 years of progressive IT experience, including hands-on responsibility for enterprise applications, with prior leadership or ownership experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include ability to adjust focus.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA/HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Sick, Vacation, Holidays, Floating Holidays, Bereavement Leave, Jury Duty Leave, Volunteer Hours.
• Bonuses: Employee Recognition Awards, Employee Referral Bonus Program, Profit Sharing Bonus, Bonus Program (salaried positions only).
• Other: 401K Retirement Savings Plan, Tuition Assistance Program.