IT Manager (Hands-On Technical Role)

Job Title: IT Manager (Hands-On Technical Role)

Job Summary

We are looking for a highly skilled and hands-on IT Manager to oversee all IT operations and ensure the smooth functioning of our technology infrastructure. The ideal candidate will have strong technical expertise, especially in laptop/desktop configuration, network management, hardware & software troubleshooting, IT asset management, and overall IT support.

Key Responsibilities1. IT Infrastructure Management

• Install, configure, and maintain laptops, desktops, printers, and other IT devices.
• Manage OS installation, updates, software setup, and user account configuration.
• Ensure timely troubleshooting of hardware and software issues.

2. Network & Systems Administration

• Manage LAN/WAN, Wi-Fi, routers, switches, firewalls, and internet connectivity.
• Monitor network performance and ensure high availability and security.
• Assist in managing servers, cloud services, and backup systems.

3. IT Support & Helpdesk

• Provide technical support to all employees for daily IT issues.
• Handle ticketing, prioritize issues, and resolve them promptly.
• Train users on basic IT best practices and tools.

4. Security & Compliance

• Implement and maintain antivirus, endpoint security, and data protection policies.
• Ensure compliance with IT security standards and best practices.
• Conduct periodic audits and risk assessments.

5. Asset & Vendor Management

• Maintain inventory of IT assets and ensure proper documentation.
• Manage procurement of IT equipment & liaise with vendors for support.
• Evaluate new technologies and solutions for business improvement.

6. IT Policies & Documentation

• Create and update IT policies, manuals, and SOPs.
• Document system configurations, backups, and troubleshooting procedures.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3–7 years of hands-on IT support or system administration experience.
• Strong knowledge of Windows/Mac OS, Microsoft 365/Google Workspace.
• Experience with networking devices (routers, switches, firewalls).
• Familiar with server administration, cloud platforms (AWS/Azure), and backup tools.

Key Skills

• Excellent troubleshooting & problem-solving skills.
• Strong understanding of IT security principles.
• Ability to manage multiple tasks and work under pressure.
• Good communication and interpersonal skills.
• Proactive, responsible, and detail-oriented.

Preferred (Nice-to-Have)

• Experience with IT ticketing systems (Jira, Freshservice, etc.).
• Knowledge of virtualization (VMware/Hyper-V).
• Basic scripting (PowerShell/Python) for automation.

Job Types: Full-time, Permanent