IT Network Support Engineer

About Envera Systems:

Envera Systems is a rapidly growing cloud-first security technology company specializing in live-monitored access control and active video monitoring for residential communities. Join a high-performance, team-driven culture delivering advanced, scalable, and secure technology solutions.​

.

Description:

This position with Maintain and secure the network backbone for Envera's AWS-hosted security solutions and thousands of IoT field devices and provide Tier II/III support for cloud, network, and security infrastructure spanning AWS environments, FortiGate firewalls, and customer IoT installations.

Responsibilities:

• Administer secure AWS VPCs, site-to-site VPNs, and network access controls for IoT edge devices.


• Configure, monitor, and troubleshoot FortiGate firewall rules, cloud policies, and network routing.


• Support scalable integrations with mobile/web apps (Flutter/React front ends) and proprietary security platforms.


• Diagnose incidents and performance issues using monitoring tools, SIEM integrations, and follow incident response protocols.


• Document resolutions, contribute to technical process improvement, and communicate complex concepts to customers and internal teams.

Qualifications:

• Bachelor's degree or equivalent experience in networking, IT, or related discipline.


• 5+ years supporting cloud (AWS), network security, and enterprise firewall solutions.


• Understanding of modern cloud/mobile platforms and IoT device management.


• FortiGate certification strongly preferred.