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IT Network Support Engineer

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About Envera Systems:


Envera Systems is a rapidly growing cloud-first security technology company specializing in live-monitored access control and active video monitoring for residential communities. Join a high-performance, team-driven culture delivering advanced, scalable, and secure technology solutions.​


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Description:


This position with Maintain and secure the network backbone for Envera's AWS-hosted security solutions and thousands of IoT field devices and provide Tier II/III support for cloud, network, and security infrastructure spanning AWS environments, FortiGate firewalls, and customer IoT installations.




Responsibilities:



  • Administer secure AWS VPCs, site-to-site VPNs, and network access controls for IoT edge devices.

  • Configure, monitor, and troubleshoot FortiGate firewall rules, cloud policies, and network routing.

  • Support scalable integrations with mobile/web apps (Flutter/React front ends) and proprietary security platforms.

  • Diagnose incidents and performance issues using monitoring tools, SIEM integrations, and follow incident response protocols.

  • Document resolutions, contribute to technical process improvement, and communicate complex concepts to customers and internal teams.




Qualifications:



  • Bachelor's degree or equivalent experience in networking, IT, or related discipline.

  • 5+ years supporting cloud (AWS), network security, and enterprise firewall solutions.

  • Understanding of modern cloud/mobile platforms and IoT device management.

  • FortiGate certification strongly preferred.

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