IT Officer

Job Title: IT OfficerOverview

The IT Officer is responsible for maintaining the organization’s IT infrastructure, providing technical support to staff, ensuring network security, and supporting the implementation of technology solutions that enhance organizational efficiency.

Key Responsibilities1. Technical Support

• Provide first-level and second-level technical support to employees.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and update operating systems, applications, and devices.

2. Network & System Administration

• Maintain LAN/WAN networks, Wi-Fi, routers, switches, and firewalls.
• Monitor system performance and ensure uptime and reliability.
• Manage user accounts, permissions, and access controls.

3. IT Infrastructure Management

• Maintain IT equipment such as computers, printers, servers, and mobile devices.
• Oversee backups, data storage, and disaster recovery systems.
• Ensure asset inventory and documentation are up to date.

4. Cybersecurity

• Enforce cybersecurity measures, including antivirus, firewalls, and patch management.
• Conduct regular security audits and vulnerability assessments.
• Train staff on safe technology practices.

5. Systems Implementation & Improvement

• Assist with software rollouts, system upgrades, and new technology projects.
• Evaluate new tools and solutions to improve efficiency.
• Support IT policy development and compliance.

QualificationsEducation

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Professional certifications such as CompTIA A+, Network+, CCNA, or Microsoft certifications are an added advantage.

Skills & Competencies

• Strong knowledge of hardware, networking, and operating systems.
• Experience with Windows/Linux environments.
• Familiarity with cloud systems (Microsoft 365, Google Workspace, etc.).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

Work Experience

• Typically 1–3 years of experience in IT support or system administration.
• Experience in troubleshooting and maintaining IT systems.

Job Type: Full-time

Pay: Up to Rs55,000.00 per month

Work Location: In person