IT Officer

The Role
The IT Systems & Infrastructure Specialist is responsible for maintaining, supporting, and optimizing the organization’s IT infrastructure, systems, and end-user services. The role focuses on operational reliability, system performance, cybersecurity basics, and user support, while supporting technology improvements and digital initiatives across the group. This is a hands-on, execution-focused role with responsibility for day-to-day IT operations, vendor coordination, and system stability, not a managerial or purely support-level position. Key Responsibilities 1. IT Infrastructure & Systems Support • Manage and maintain servers, networks, workstations, printers, and core IT infrastructure. • Ensure system availability, performance, and security across offices and business units. • Monitor backups, system updates, patches, and antivirus solutions. • Troubleshoot hardware, software, network, and access-related issues. 2. End-User Support & Access Management • Provide Level 2 IT support to employees (email, systems, devices, applications). • Manage user access, permissions, email accounts, and device provisioning/deprovisioning. • Support onboarding and offboarding of employees in coordination with HR. • Maintain IT asset inventory and lifecycle tracking. 3. Systems, Applications & ERP Support • Support ERP, finance, HR, and operational systems from an IT perspective. • Coordinate with vendors and internal teams for system issues, enhancements, and upgrades. • Assist in implementation and rollout of new IT tools and applications. • Ensure system integrations and data access function correctly. 4. Cybersecurity & IT Controls • Implement basic cybersecurity controls (access controls, password policies, backups). • Support data protection, confidentiality, and compliance with internal IT policies. • Monitor and report IT risks, incidents, and vulnerabilities to IT leadership. 5. Vendor & Service Provider Coordination • Coordinate with IT vendors, service providers, ISPs, and software suppliers. • Track service tickets, SLAs, renewals, and licenses. • Support procurement and evaluation of IT hardware and software. 6. Documentation & Process Improvement • Maintain IT documentation, SOPs, system configurations, and user guides. • Identify opportunities to improve system efficiency, automation, and user experience. • Support digital transformation and technology improvement initiatives approved by management. Key Deliverables • Stable and secure IT infrastructure with minimal downtime. • Timely resolution of IT support tickets and system issues. • Accurate IT asset register and access control records. • Successful support of ERP and business applications. • Updated IT documentation, SOPs, and system records. • Effective coordination with vendors and service providers.

Requirements
Skills & Competencies • Strong hands-on knowledge of IT infrastructure, networks, and end-user systems. • Experience supporting ERP and business applications. • Practical understanding of cybersecurity and IT controls. • Strong troubleshooting, problem-solving, and communication skills. • Ability to work independently while coordinating with multiple departments. Experience & Qualifications • Bachelor’s degree in IT, Computer Science, or related field. • 4–7 years of relevant IT experience in a corporate environment. • Experience in multi-entity or group environments preferred. • Certifications (Microsoft, Network, Security, ERP-related) are an advantage. Role Boundaries (Important) • This role executes and supports IT operations; it does not define IT strategy or manage teams. • Strategic IT decisions, budgeting, and architecture remain with management. • The role focuses on reliability, support, and optimization, not software development.

About the company
The Ghazanfar Group began as a small trading enterprise along the historic Silk Road and has evolved into one of Afghanistans leading private entities. From our roots in Andkhoi as traders, we expanded into the wholesale market of consumable commodities, entering the petroleum industry in 1989, and have since diversified into banking with the establishment of Ghazanfar Bank, and construction through Ghazanfar Construction.
Our strategic focus is on making meaningful investments in Afghanistans infrastructure and human capital. We are committed to projects that contribute to the nations recovery and development, aiming to improve living standards, create jobs, and enhance economic stability. As Afghanistan navigates significant challenges, our efforts are directed towards supporting the countrys growth through sustainable real estate, banking, and large-scale construction projects.