IT Onboarding Specialist

*This position is on site at our Hartselle, AL location. Travel is required to Huntsville, AL and Athens, AL to do in person onboarding.*

Primary Function: The IT Onboarding Specialist leads the technical and procedural aspects of onboarding new employees across the organization. This position requires a unique blend of IT proficiency, communication excellence, and presentation skills to ensure every new hire is technically equipped and experiences a smooth and professional introduction to our technological environment.

Duties and Responsibilities:

• Coordinate and execute the IT onboarding process for new employees, ensuring timely access to all required systems, devices, and software.
• Deliver live and virtual presentations introducing new hires to IT systems, tools, policies, security practices, and support channels.
• Create and maintain engaging, user-friendly onboarding documentation and presentation materials.
• Administer and support user provisioning and group management in Microsoft Intune, Office 365, Azure Active Directory, and On-Premises Active Directory.
• Configure and deploy devices using ManageEngine MDM, including mobile device setup and policy enforcement.
• Build and maintain standardized Windows desktop images, ensuring compatibility, performance, and security. Automate device deployment where possible.
• Ensure compliance with endpoint security policies, MFA enforcement, and BitLocker encryption.
• Provide Tier 2-level support during onboarding and initial access period.
• Collaborate with HR and department managers to align onboarding timelines and requirements.
• Track onboarding metrics and continuously improve the onboarding experience based on feedback and technology trends.
• Maintain excellent documentation of processes, configurations, and onboarding templates.
• Support offboarding processes as needed, ensuring secure and compliant user and device deprovisioning.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Intune administration (app deployment, policy configuration, device management).
• Strong understanding of Office 365 administration (user licensing, Teams, SharePoint, Outlook, OneDrive setup).
• Demonstrated proficiency with ManageEngine MDM for device lifecycle management.
• Understanding of Apple mobile device deployment
• Proficient in system and server administration (Windows Server, Active Directory, user/group permissions).
• Proficiency in creating, updating, and deploying Windows desktop images (Autopilot, or similar).
• Strong understanding of security best practices for endpoints
• Strong presentation and public speaking skills with the ability to clearly explain technical concepts to non-technical audiences.
• Exceptional organizational and time management skills
• Strong interpersonal and collaboration skills; able to work cross-functionally
• Ability to work independently and prioritize tasks in a fast-paced environment.
• A proactive, service-minded attitude with a strong sense of ownership and accountability.
• Ability to manage multiple onboarding timelines and competing priorities

Education and Experience:

• Bachelor’s degree in IT, Computer Science, or related field plus a minimum of three (3) years of experience in IT support OR an equivalent combination of education and experience.
• Experience creating professional slide decks and onboarding collateral using tools like PowerPoint or Canva.
• Experience with onboarding automation tools and workflow creation.
• Familiarity with onboarding metrics, feedback collection, and reporting
• Certifications (preferred but not required):
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified: Fundamentals
  • CompTIA A+
  • CompTIA Security+
• Basic scripting and automation experience (PowerShell preferred) is a plus.

Additional:

• Must possess a valid driver's license and clean driving record
• Must possess required identification for airplane travel. Real ID driver's license or a passport.

Physical Demands:

Duties are performed in an office environment.

• Must be able to remain in a stationary position at least 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery
• The person in this position frequently communicates with co-workers and clients. Must be able to exchange accurate information.
• Travel anticipated to be up to 20% of the time.

Disclaimer:

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
• This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned
• This job description is subject to change at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.