IT Operation Manager

Required Qualifications and Experience

• Minimum of 15 years of experience in:
• Managing technical services.
• Managing maintenance teams.
• Executing major technical projects.
• Extensive experience in executing and managing:
• Installation
• Configuration
• Implementation
• Testing
• Development
• Operation Management
• Strong experience in:
• Information Technology
• Infrastructure
• Applications
• Advanced technical solutions and systems
• Leading and managing diverse technical teams and delivering projects on time and with the required quality.
• Experience in managing, organizing, and distributing tasks among:
• Onsite teams inside the Kingdom
• Offshore teams outside the Kingdom
• Nearshore teams
• Ability to optimize the utilization of human resources and competencies to increase productivity.
• Proficiency in managing operational processes and ensuring high-quality service delivery to customers.
• Holding technical certifications from global companies such as:
• Cisco
• Microsoft
• VMware
• AWS
• Others
• Ability to work under pressure and follow up on multiple projects simultaneously.

Roles and Responsibilities

• Develop operational plans for managing maintenance and technical support services.
• Manage and organize technical teams and ensure their readiness.
• Monitor project execution, testing, and delivery according to standards.
• Manage technical support and operational services for customers.
• Develop work procedures and ensure the implementation of best practices.
• Improve the efficiency of workforce utilization (Onsite/Offshore/Nearshore).
• Monitor the execution of technical tasks in infrastructure and application projects.
• Supervise technical documentation and reporting processes.
• Coordinate with various departments to ensure the quality of delivered services.
• Develop training and development plans for technical staff.

Educational Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Possessing professional technical certifications from global vendors is considered a strong advantage.

Core Skills

• Strong leadership of technical teams.
• High-level planning and execution skills.
• Strong problem-solving and decision-making skills.
• Communication and customer management skills.
• High organization and operational management capabilities.