IT Operations Administrator

Are you a tech-savvy individual passionate about maintaining smooth and efficient information technology (IT) operations? Look no further than this exciting opportunity to join our team at Industrial Credit Union as a full-time IT Operations Administrator.

Applicants must be located in Whatcom, Snohomish, or Skagit County. In-office attendance and participation in work events are expected.

WHY SHOULD YOU CONSIDER JOINING US?

With a pay range of $25.45 - $38.18, this position offers competitive compensation for your valuable skills and dedication.

OUR SOLID BENEFITS

• Medical, dental, and vision insurance
• 401(k) plan
• Company-sponsored life insurance
• Long-term disability coverage (LTD)
• 3 weeks of paid time off (PTO) that accrues on day 1 and increases based on length of employment
• Sick leave
• 11 paid holidays per year
• Gift card incentives
• Opportunities for growth

WHO ARE WE?

Industrial Credit Union has been a pillar in Whatcom County for over 80 years. Our commitment to providing affordable financial services reflects our mission to empower members at every stage of their financial journey. In addition to fulfilling the banking needs of our community, our employees embrace our values of accountability, dependability, integrity, and stability. Our success is attributed to our employees' dedication to our philosophy of "people helping people." This is why we offer competitive pay and benefits as well as a supportive and growth-centered work environment!

WHAT DOES YOUR DAY AS AN IT OPERATIONS ADMINISTRATOR ENTAIL?

As an IT Operations Administrator, you will be crucial in addressing and prioritizing help desk tickets while ensuring timely updates on ongoing issues. As the primary point of contact for staff troubleshooting needs, you will exhibit excellent communication skills to provide effective solutions. Collaboration with information technology personnel and management will be vital in resolving complex issues that require further expertise.

Your responsibilities will also include installing hardware and software to support the operational efficiency of our staff, enabling them to deliver exceptional service to our members. A self-motivated individual who thrives on learning new skills and adapting on the go, you will embody kindness, courtesy, and genuine care for those around you. Your dedication to the success of the department and organization, coupled with a proactive attitude toward contributing positively beyond your defined duties, will make you an invaluable asset to our team.

DO YOU HAVE WHAT IT TAKES?

• IT support experience
• Knowledge and experience with triaging tickets and comfortable with using Jira
• Customer service experience
• User administration experience
• Proficiency with Windows Enterprise Environment as well as M365 applications

If you meet the basic job requirements, we'd love to have you on our information technology team. Apply now using our quick and easy initial online application!