IT Operations Analyst

Ashburn, United States

Position Title: IT Operations Analyst

Location: Ashburn, VA (hybrid)

Clearance: Must be a U.S. Citizen and hold an active DHS Public Trust, preferably Customs and Border Protection (CBP)

Overview: InDev is seeking an Operations Support Specialist to provide day-to-day support to our DHS customer. This role ensures the smooth operation of enterprise platforms, compliance with government reporting requirements, UI/UX support, and coordination of program deliverables. The specialist will work closely with government stakeholders, Indev program leadership, and technical teams to ensure mission continuity and operational excellence.

Key Responsibilities:

Program Operations

Support transition-in/out activities, including asset management, staffing onboarding, and knowledge transfer.
Track and update project schedules, deliverables, and milestones to ensure compliance with customer requirements.
Maintain SharePoint/Teams collaboration spaces and ensure content is up to date.

Enterprise Platform Support

Assist with ServiceNow operational tasks (ticketing, workflow tracking, reporting).
Provide support to TRM platform governance activities (standards tracking, technology reference updates).
Support Business Connection platform activities (industry engagement portal updates and reporting).

Reporting & Documentation

Draft, edit, and submit weekly status reports, monthly progress reports, and financial documentation.
Maintain meeting minutes (due within 3 days of meetings) and distribute to stakeholders.
Contribute to SOP development and Centers of Excellence documentation.

Compliance & Risk Management

Track Section 508, FedRAMP, and DHS-mandated compliance activities as part of deliverables.
Maintain risk/issue logs and escalate as appropriate to the Project Manager.
Ensure all GFE is logged, tracked, and compliant with CBP IT security policies.

Required Qualifications:

Active DHS/CBP clearance
Bachelor’s degree
At least 5 years of experience supporting federal IT operations, project management, or enterprise systems.
Familiarity with ServiceNow or similar enterprise service platforms.
Strong organizational skills with experience tracking deliverables and deadlines.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools (Teams, SharePoint).
Experience working with end users/stakeholders to provide training and support
Strong problem-solving and communication skills

Preferred Qualifications:

Interest in emerging technologies (AI, automation, cloud services) in a government context.
Understanding of Section 508 and FedRAMP requirements.

About Us: At InDev, we're not just a company; we're a trailblazing force transforming the way IT applications shape the future. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge IT solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. Let’s innovate. www.InDev.com

Why InDev:

Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you're ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let's shape the future together.

Job Type: Full-time

Benefits: