IT Operations Manager

The IT Infrastructure Manager will oversee and manage the technology infrastructure for a not-for-profit organisation, ensuring its reliability, scalability, and security. This permanent role is remote based and requires a proactive person with a strong technical background.

Client Details

This opportunity is with a not-for-profit organisation that provides essential services to its community. As a medium-sized organisation, they are committed to leveraging technology to support their mission and deliver impactful results.

Description

Infrastructure Operations & Service Delivery

Evolve and Maintain the core infrastructure including:

• Azure (Function Apps, Logic Apps, API Management, Key Vault, Entra ID & Entra External ID)
• AWS (exam delivery infrastructure, results platform.
• Microsoft Intune (device management) and Microsoft 365 (Exchange, SharePoint, Teams)
• Ensure the reliability, performance, and security of cloud and endpoint environments.
• Own and monitor backup, disaster recovery, and business continuity processes.
• Maintain operational standards and documentation across all IT infrastructure components.
• Coordinate infrastructure upgrades, patching, and capacity planning.

Third-Party & Vendor Management

Manage the relationship, performance, and contracts of technical service partners and SaaS vendors.

• Oversee the technical engagement of third-party Assessors involved in exam content development and systems access.
• Ensure supplier services meet SLAs and enable efficient delivery of Products and corporate systems.

Experience managing Azure and AWS infrastructure, including serverless components.

Strong working knowledge of Microsoft 365, Intune, and Entra ID.Experience administering Office 365 environments (Exchange Online, SharePoint, Teams).

Understanding of hybrid identity and Microsoft Entra External ID for Customers (EEID4C).

Demonstrated ability to manage third-party vendors and technical suppliers.

Hands-on knowledge of backup, DR, monitoring, and cloud security tooling.

Excellent documentation, change control, and operational governance skills.

Experience managing multi-cloud infrastructure environments, especially across Azure and AWS.

Operational delivery and support of enterprise IT environments in a regulated or standards-based setting.

Hands-on management of cloud components and services including Logic Apps, Function Apps, and Intune.

Proven track record in managing outsourced technical providers and infrastructure support contracts.

Experience supporting enterprise toolsets and collaboration environments (Microsoft 365, Entra ID).

Profile

• The IT Infrastructure Manager provides operational leadership for cloud platforms, core infrastructure, endpoint management, and enterprise tools. This role ensures robust, secure, and scalable technology environments to support our accreditation services, assessment platforms, and internal operations.
• Hands-on Microsoft 365 / Entra / Intune administration
• Must have done this themselves, not via enterprise teams. Policy creation, device onboarding, baselines, CA policies, user and group management, Teams, OneDrive and Sharepoint Management etc.
• Reporting to the Senior IT & Data Manager, the postholder will manage key suppliers, technical service partners, and support functions across Azure, AWS, Microsoft 365, and connected systems. This is a hands-on role, requiring a balance of strategic oversight and operational delivery, contributing to the transformation agenda through secure, efficient, and integrated IT systems.
• Must has strong communication skills to manage stakeholder relationships as well as being technically hands on while having 1 direct report.

Job Offer

• Competitive salary ranging from £60000 to £65000 per annum + Benefits
• Generous holiday leave and a permanent contract.
• Fully remote working
• Opportunities to work within a not-for-profit industry and contribute to a meaningful cause.
• Supportive work environment and remote based with a focus on employee development.

If you are an experienced IT Infrastructure Manager seeking a rewarding role in the not-for-profit sector, we encourage you to apply today!