IT Operations Specialist - Onsite IT

IT Operations Specialist – own Onsite IT (full-time in office)

Location: Simsbury, CT

Compensation: $60,000 – $70,000 per year (depending on experience)

If you’re already the person everyone calls when “the tech is broken,” this is for you.

Rhino-Back Roofing is a fast-growing residential roofing company serving CT, RI, and Western MA. We do high-quality work and a high-touch customer experience. Behind that is a 90+ person team running on Salesforce, Google Workspace, CompanyCam, SpotIO, RingCentral, and more.

We’re hiring an IT Operations Specialist to be the onsite tech owner in our Simsbury office. No layers of bureaucracy. No ticket factory. Just you, our people, and the systems that keep them moving.

You’ll report to our Technology Lead (based in Georgia, remote) who handles advanced Salesforce and engineering work. He’s your escalation and project partner. You run the floor.

What You’ll Own

• Be the primary onsite IT point of contact for our office and field teams
• Set up, deploy, recover, and redeploy laptops, phones, and tablets
• Own onboarding and offboarding across 10+ SaaS tools (Salesforce, Google Workspace/Gmail, CompanyCam, SpotIO, RingCentral, ADP, etc.)
• Work directly with AT&T / Verizon / Comcast on lines, devices, and service issues
• Coordinate with our technology leaders when issues need to be escalated
• Keep a tight inventory of devices and accessories so new hires are ready on day one
• Handle day-to-day support: hardware, software, printers, connectivity
• Lock down accounts and devices during employee separations

You’re a Fit If…

• You have 2–4 years in IT support, helpdesk, desktop support, or IT operations
• You’re comfortable with both Windows and Mac devices, end to end
• You’ve actually owned onboarding/offboarding and access management before
• You like checklists, clean inventory, and closing loops
• You can explain tech in plain English to non-technical people
• You’re comfortable with a remote manager and don’t need someone standing over your shoulder
• You want to be onsite full-time in Simsbury, CT

This Is Not For You If…

• You’re trying to jump into software engineering, data science, or security in the next year
• You hate being “the go-to person” and prefer hiding in a ticket queue
• You only want hybrid or remote work
• You need constant in-person supervision

Why This Beats Another Helpdesk Job

• Ownership: You’re not ticket #472; you own onsite IT for a real business.
• Support: Remote Technology Lead plus an offsite CTO / data scientist handling the heavy engineering and systems work.
• Stability: Profitable, growing company in a non-sexy but extremely stable industry.
• Compensation: $60,000 – $70,000 depending on experience.

How to Apply

Apply on Indeed with your resume and a short note answering two questions:

• A time you owned onboarding/offboarding for a team.
• The SaaS tools you’ve managed and what you did with them.

If you like being the one who makes “everything just work” and want clear ownership instead of chaos, we want to talk to you.