IT Operations Support Specialist (Part-Time)

About the Role

We are a multi-unit restaurant group with 33 locations, and we’re looking for a reliable, tech-savvy IT Operations Support Specialist to join our team on a part-time basis (10–20 hours per week). This is a hybrid role — you’ll primarily work from home, with office space available whenever you’d like it and occasional in-person requirements for hardware setup and other hands-on tasks.

The single most important quality we’re looking for is reliability. When one of our restaurants is having a technology issue, we need someone who picks up the phone, stays calm, and works through it — even when the person on the other end isn’t technical. If that’s you, the rest of this role will come naturally.

Restaurant or hospitality industry experience is a strong plus. You don’t need a deep background in it, but candidates who understand how restaurants operate will be far more effective in this role from day one.

What You’ll Do

IT Support — This Is the Core of the Role

• Serve as the primary point of contact for IT support across all 33 restaurant locations. Stores will call you when something isn’t working — your job is to answer, troubleshoot, and resolve.
• Work patiently and clearly with non-technical restaurant staff to diagnose and fix issues with our proprietary POS system and related technology.
• When a problem can’t be resolved over the phone, document it with enough detail to create a support ticket for follow-up.
• Configure and ship replacement hardware devices as needed (a few times per week on average) — following step-by-step procedures to build and stage new devices, coordinate shipping to the store, and follow up on installation.

User & Access Management

• Maintain user accounts across our internal systems — adding new employees and promptly removing access for those who have left.
• Coordinate with office staff and franchise owners on access changes and provide basic guidance to new users.

Miscellaneous Project Support

• When phone volume is low, assist with smaller internal projects and one-off tasks as they come up — things like running and summarizing reports, supporting operational requests from franchisees, or other light administrative and tech projects.
• Scope and priority of these tasks will always be secondary to being available for live IT support.

What We’re Looking For

• Reliable and reachable. This is the #1 requirement. When a store calls with a problem, we need you to be there.
• 1+ year of IT support, help desk, or technical troubleshooting experience.
• Strong communication skills — you can explain technical issues clearly and calmly to people who aren’t technical.
• Comfortable working independently with minimal supervision in a remote/hybrid setting.
• Basic familiarity with user account management (adding/removing users in software systems or admin platforms).
• Experience in restaurants, food service, or hospitality is a genuine plus — not required, but it makes a real difference in this role.
• Organized and able to manage a handful of small tasks at once without dropping anything.

Schedule & Location

• Part-time: 10–20 hours per week.
• Hybrid: primarily remote with office space available; some in-person time required for hardware tasks and occasional meetings.
• Availability during business hours is important — stores need support when they’re open.

Compensation & Benefits

• $20– $30/hr depending on hours and experience
• Flexible schedule within business hours
• Mostly work-from-home with office access available

Pay: $20.00 - $30.00 per hour

Experience:

• IT support: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Worthington, OH 43085