IT Professional

IT Professional - Fink's Jewelers

Fink's Jewelers is seeking a versatile, hands-on IT Professional to support our Microsoft hybrid environment, Cisco Meraki networking, Spiceworks ticketing system, and a primarily Windows-based user base. This role is ideal for someone who enjoys broad responsibility, technical variety, and direct ownership of IT systems and processes.

This is a full-time, on-site position based at our Home Office on Electric Road in Roanoke, Virginia, with occasional travel to company locations as needed.

Responsibilities:

SystemsInfrastructure

• Install, configure, and maintain hardware, software, servers, and system tools.
• Manage on-prem Active Directory and Azure AD, including user accounts, security groups, group policies, and synchronization.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
• Provide support for a primarily Windows environment with occasional macOS support.

Networking (Cisco Meraki)

• Administer Meraki MX firewalls, MS switches, and MR wireless access points.
• Monitor network performance and client activity using the Meraki Dashboard.
• Manage VLANs, DHCP scopes, firewall rules, VPN, and wireless configurations.

SecurityCompliance

• Implement and maintain MFA, patch management, endpoint protection, and access controls.
• Ensure backup systems function correctly and perform periodic restore tests.
• Monitor and respond to potential system and network security threats.

Help DeskSupport

• Provide Level 1, Level 2, and Level 3 support depending on the issue.
• Create and maintain Spiceworks tickets for all support requests, including phone and email inquiries.
• Document recurring issues and recommend long-term solutions.

ERP Support

• Learn and support our ERP system, including basic troubleshooting, user access, and coordination with internal teams or vendors. Our environment uses NetSuite; training will be provided.

AI SystemsAgent Participation

• Actively participate in the deployment, configuration, and ongoing support of AI-driven Agents once implemented.
• Collaborate with internal teams to test, validate, and refine AI Agent workflows to ensure they support business processes effectively.
• Assist with integrating AI-enabled tools into daily operations, including identity controls, data access, workflow connections, and system interoperability.
• Monitor AI Agent performance and escalate issues or improvement opportunities to leadership or development partners.
• Support end users in understanding how to properly interact with AI-enabled tools and workflows.

Documentation

• Maintain up-to-date documentation for network diagrams, system configurations, onboarding/offboarding, and internal processes.

Travel

• Travel to company locations as needed for system support, deployments, upgrades, or on-site troubleshooting.

Qualifications:

What We're Looking For

• Understanding of Windows systems, Microsoft 365, Active Directory, and Azure AD.
• Familiarity with Cisco Meraki networking equipment or the ability to learn quickly.
• Strong troubleshooting skills across hardware, software, networking, and identity systems.
• Strong communication and documentation habits.
• Ability and willingness to travel when required.
• Willingness to learn and support our ERP system.

Nice to Have

• Experience with cloud-based ERP platforms or business system administration.
• Experience with Spiceworks or similar ticketing systems.
• Certifications such as Network+, Security+, Microsoft Azure Administrator, or Cisco CCNA.

About Fink's Jewelers

Founded in 1930, Fink's Jewelers is family owned and operated. Currently run by the third and fourth generations of the founding family, customer service remains the cornerstone of our philosophy.

Since the first store in Roanoke, Virginia, Fink's Jewelers has now grown to include ten locations throughout Virginia, North Carolina, and Tennessee. We are also proud to run a leading e-commerce website, Finks.com.

Fink's Jewelers is committed to our employees by providing excellent full-time benefits that include.

Benefits:

• Competitive Compensation
• Dental Insurance
• Employee discount
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Paid Disability Insurance
• Paid Life Insurance
• Paid Holidays
• Paid Time Off
• Professional Development Assistance
• Referral Program
• Retirement 401K Plan
• Vision Insurance
• Voluntary Life Insurance