IT Project Manager

Position Summary

The IT Project Manager is responsible for planning, executing, and delivering technology projects that support TWFG’s business objectives. This role partners closely with business stakeholders, IT teams, and external vendors to ensure projects are delivered on time, within scope, and within budget while maintaining high quality and alignment with organizational priorities.

Essential Responsibilities

Project Planning & Delivery – 40%

• Lead end-to-end IT projects including infrastructure, application development, system integrations, and vendor-managed initiatives
• Define project scope, objectives, success criteria, timelines, and deliverables
• Develop and maintain detailed project plans, schedules, and work breakdown structures

Stakeholder & Communication Management – 20%

• Serve as the primary point of contact between business stakeholders, IT teams, and vendors
• Facilitate project meetings, status updates, and executive-level communications
• Manage expectations and ensure alignment across cross-functional teams

Budget, Risk & Resource Management – 15%

• Develop and manage project budgets, forecasts, and resource allocations
• Identify project risks and dependencies; develop mitigation and contingency plans
• Track project performance and escalate issues as needed

Process, Governance & Documentation – 15%

• Ensure projects follow TWFG IT governance, security, and compliance standards
• Maintain project documentation including charters, requirements, timelines, and post-implementation reviews
• Support continuous improvement of project management methodologies and tools

Vendor & Change Management – 10%

• Coordinate with third-party vendors and consultants to ensure contractual deliverables are met
• Support change management activities including user communication, training coordination, and adoption planning

Key Internal & External Partners

• Business Unit Leaders & Functional Stakeholders
• IT Infrastructure, Applications, Security, and Data Teams
• External Software Vendors and Implementation Partners
• Finance and Procurement Teams

Key Performance Indicators (KPIs)

• Percentage of projects delivered on time and within budget
• Stakeholder satisfaction scores
• Project risk and issue resolution cycle time
• Accuracy and completeness of project documentation
• Adoption and success of delivered solutions

Required Qualifications

Education & Experience

• Bachelor’s degree in a related technical field (Computer Science, Engineering). 
• 10+ years of total progressive experience which includes
• 4+ years of hands-on experience managing complex technology programs working with engineering team 
• Prior hands‑on software engineering experience or strong technical foundation from earlier career stages
• Established track record in managing large customer-facing, cross-functional program initiatives, drive collaboration with diverse teams to enable the development of high-quality solutions 
• Proven ability to lead the development of technical roadmaps with a deep focus on execution, follow-through, accountability, and results. 
• Proven ability to influence and collaborate with senior executives and cross-functional teams. 
• Experience working in the financial services industry, particularly Insurance.· Experience leading engineering teams in product driven companies. 
• Experience managing the delivery of SDKs, CX Frameworks and SaaS products.
• Familiarity with Power BI or similar analytics and data visualization tools; experience building dashboards and executive reporting.
• Experience leveraging AI tools to improve efficiency and insight generation.
• Experience writing SQL queries and troubleshooting issues.
• Experience managing programs on public cloud platforms such as Azure, AWS and GCP. 

Preferred Qualifications

• Experience in insurance, financial services, or regulated industries
• Agile and/or hybrid project delivery experience
• Familiarity with enterprise systems, cloud platforms, and system integrations

Certifications / Licenses

• PMP, CAPM, or equivalent project management certification preferred
• Agile certifications (CSM, SAFe, or similar) a plus

Core Competency

Behavioral Competencies

• Pride and Ownership: Takes accountability for project outcomes and quality of delivery
• Customer Focus: Builds strong relationships and delivers solutions aligned with business needs
• Dependability: Consistently meets commitments and project milestones
• Teamwork: Collaborates effectively across departments and disciplines

Technical Competencies

• Project Management Expertise: Applies structured methodologies, tools, and best practices
• Communication: Clear, concise verbal and written communication with high emotional intelligence
• Problem Solving: Proactively identifies issues and implements effective solutions
• Time Management: Manages competing priorities and deadlines effectively
• Adaptability: Adjusts plans and approaches in response to changing business needs

Work Environment & Physical Requirements

• Office setting (onsite and hybrid work environment
• Ability to remain in a stationary position for extended periods
• Ability to operate a computer and standard office equipment
• Ability to lift up to 10–20 lbs. as needed
• Standard office noise levels
• Occasional travel as required for business needs

Equal Employment Opportunities

TWFG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

Disclaimer

This job description is not intended to cover all activities, duties, responsibilities, or standards of the position and may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay: $95,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Please answer all questions. Only candidates who answer all questions will be considered. This position is based on site in The Woodlands, Texas, Monday–Friday. Are you comfortable working 5-day, on-site in The Woodlands, Texas office?

Yes or No

• This position is based on site in The Woodlands, Texas, Monday–Friday. Are you looking for a 5-day, on-site position?

Yes or No

• This position does not offer employment-based visa sponsorship now or in the future. Will you require visa sponsorship (e.g., H-1B, TN, E-3) at any time to work in the United States?
• What are your base salary compensation expectations for this role?
• How many years of hands-on experience do you have managing complex IT or technology projects?
• Which types of projects have you led? (Denote all that apply)

Infrastructure
Application Development
System Integrations
Cloud (AWS, Azure, GCP)
Vendor-led Implementations

• What delivery methodologies have you primarily used?

Waterfall
Agile
Hybrid

• How comfortable are you managing senior business stakeholders and executive-level communications?

Not Comfortable
Somewhat Comfortable
Very Comfortable

• What size project budgets have you directly managed?

Under $250K
$250K–$1M
$1M–$5M
$5M+

• Do you have experience working in insurance services environments(s)?

No
Yes – Indirect
Yes – Direct

• What city and state do you live in?

Work Location: In person