IT Scrum Master

FAIT DISTRIBUTION SUMMARY

Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates. Being part of a family-owned company like Fait Distribution is something special. We’re a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company. At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding.

QUALIFICATIONS/ABILITIES:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
• 3–5 years of experience working as a Scrum Master in an Agile environment
• Strong understanding of Scrum principles, roles, events, and artifacts
• Proven experience coaching Agile teams and facilitating Scrum ceremonies
• Experience supporting backlog refinement and delivery in a complex systems environment
• Strong facilitation, communication, and conflict‑resolution skills
• Competence in Agile lifecycle and backlog tools (Jira, Confluence) and Collaboration tools (Microsoft Teams, SharePoint)
• Prefer experience in distribution, logistics, warehouse, supply chain, or manufacturing environments
• Prefer experience supporting IT teams working on ERP, WMS, TMS, or integration‑heavy systems
• Prefer Certified Scrum Master (CSM), Advanced CSM, PSM I/II, or equivalent certification or actively pursuing certification
• Prefer Experience working with multiple Agile teams or shared services teams
• Familiarity with Agile scaling concepts (e.g., cross‑team dependencies, shared backlogs)

RESPONSIBILITIES – HOW THIS POSITION SUPPORTS THE VISION include the following, but are not limited to:

• Serve as Scrum Master for one or more Agile teams using Scrum (or Scrum-based) practices
• Facilitate Agile ceremonies including Daily stand-ups, Sprint planning, Backlog refinement, Sprint reviews, Retrospectives
• Coach teams on Agile principles, Scrum practices, and continuous improvement
• Foster self-organizing, accountable, and collaborative teams
• Identify, track, and help remove impediments that impact team delivery
• Partner with IT leadership and stakeholders to address systemic or cross-team issues
• Promote practices that improve flow, predictability, and delivery outcome
• Help teams balance new development with remediation of existing backlog items
• Partner with Product Owners and Business Analysts to ensure the backlog is well-prioritized, clearly defined and appropriately sized and refined
• Support teams as they address a backlog of existing system requirements, documentation, and diagrams
• Act as a bridge between delivery teams, business stakeholders, and IT leadership
• Help stakeholders understand Agile delivery, expectations, and trade-offs
• Promote transparency through visible Agile metrics (e.g., sprint goals, throughput, predictability)
• Use data to support continuous improvement discussions, not as a performance management tool
• Help teams and leaders focus on outcomes rather than output
• Facilitate retrospectives and help teams identify actionable improvement items
• Support adoption of Agile best practices, standards, and tooling
• Mentor team members, Product Owners, and leaders on Agile mindset and practices

INDICATORS OF PERFORMANCE

• Consistently demonstrates our Company Values; Relational, Reliable, Responsive, Flexible, and Sincere
• Team demonstrates stable sprint execution with clear sprint goals, minimal mid-sprint disruption, and improving predictability over time
• Impediments that materially impact delivery are identified early, actively driven to resolution, and appropriately escalated when outside the team’s control
• Agile ceremonies are regarded as valuable, focused, and outcome-driven, not administrative or repetitive
• Team shows continuous improvement over time, evidenced by actionable retrospectives and follow-through on improvement commitments
• Product Owner and team demonstrate clear role clarity and healthy collaboration, with minimal confusion over ownership, priorities, or decision-making
• Delivery risks, dependencies, and capacity concerns are made visible early and communicated clearly to leadership and stakeholders
• Team engagement, trust, and accountability remain strong, even during periods of change, pressure, or competing priorities
• Adheres to all Fait company policies, guidelines, and processes
• Maintains a positive perception of partnership and support from team members, Product Owners, stakeholders, and leadership

Work Location: Hybrid remote in Burlington, WI 53105