IT & Security Support Specialist

At Worth AI, we're building technology that transforms how financial decisions are made and we're doing it with precision, security, and speed. As we scale, we're looking for a hands-on, high-impact IT & Security Support Specialist to own our endpoint environment, power our internal systems, and help safeguard our growing organization.

If you thrive in a fast-paced startup environment, love solving technical puzzles, and want to play a critical role in both IT operations and security execution, this role is for you.

Worth AI is seeking an IT & Security Support Specialist to work out of our Headquarters in Orlando, Florida to manage macOS endpoints (Jamf), internal application access, and day-to-day IT operations. This role is responsible for device lifecycle management, access provisioning, employee IT support, and ensuring office technology operates reliably.

This is a hands-on role in a small team and requires someone comfortable supporting both technical systems and office technology needs.

Responsibilities

Endpoint Management (Primary Focus)

• Manage MacBooks using Jamf Pro (deployment, configuration, patching)
• Provision and decommission devices using Apple Business Manager and Jamf
• Troubleshoot endpoint and Jamf-related issues
• Continuous maintenance and upkeep of endpoints
  
  

Access & Identity Management

• Manage employee access to internal systems (Google Workspace, SaaS tools)
• Execute onboarding and offboarding access workflows
• Troubleshoot access and SSO issues
  
  

IT Support

• Serve as primary contact for employee IT support requests
• Troubleshoot macOS, peripherals, conferencing systems, and office technology
• Support hardware including monitors, docks, and conference room systems
  
  

Office & Operational Technology Support

• Ensure conference rooms, TVs, and office technology function properly
• Support office audio, displays, and general IT-related operational needs
• Coordinate basic IT vendor visits if needed
  
  

Security Support

• Assist with patching, endpoint security configuration, and operational security tasks
• Execute security-related tasks under direction of Head of Security
  
  

Requirements

• 1-3 years IT support experience
• Strong macOS troubleshooting skills
• Experience with Jamf Pro or another MDM
• Experience managing user accounts and application access
• Strong troubleshooting and organizational skills
  
  

Preferred

• Experience with Apple Business Manager
• Experience with Okta or Google Workspace
• Basic scripting experience (bash/zsh)
• Basic understanding of security and access management concepts
  
  

Additional Requirements

• Work in-office at least 4 days per week with one remote day
• Willing to support hands-on office IT and operational needs
• Ability to lift and move IT equipment as needed
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance
• FlexibleVacation
• Free snacks, coffee, drinks, including breakfast, lunch and happy hours!
• Wellness Resources