IT Senior Specialist - Operation & Project

MAIN PURPOSE OF JOB

• Responsible for providing technical assistance and support related to computer systems hardware, or software.
• Responds to queries, runs diagnostic programs, isolates problem, determines and implements solution.

DUTIES AND RESPONSIBILITIES

Technical Support:

• Unified Communication support.
• Hardware maintenance follow-up.
• Meeting rooms and conference calling.
• Maintain software and hardware in Head Office and various project locations.
• Support IT solutions implementation.
• Monitor application performance and issues, and alerting emergency resources when a problem occurs

Help Desk

• Install computer equipment and its peripherals both for full network set-up and for end user workstations.
• Printing, Scanning and copier services.
• Provide primitive training to end users
• End user support for all user devices including PCs, Tablets and Mobile phones
• Receiving user calls and inquiries and respond according to agreed SLA
• Enhancing user productivity by suggesting new solutions or enhancements to existing ones
• On call support after the office working hours according to agreed SLA
• Hands-On technical experience in deploying, configuring and supporting PSP standard applications.

SAFETY AND QUALITY RESPONSIBILITIES

• Comply with applicable environmental, health and safety laws and regulations, PSP policy and accepted safe work practices.
• Observe environmental, health and safety related signs, posters, warning signals and written directions.
• Be familiar with the emergency plan, the emergency assembly area and emergency coordinators for their location.
• Follow procedures and observe precautions for the use of special material.
• Follow safe operating procedures and Material Safety Data Sheet (MSDS) guidance applicable to work performed, if the work involves hazardous materials.
• Report all unsafe conditions to their supervisor or safety committee as soon as is reasonably possible.
• Follow procedures between departments.
• Comply with PSP QMS system.
• Comply with all Quality department audits for improving overall performance for IT department.

REQUIRED FUNCTIONAL QUALIFICATION

Basic Requirements:

• BSc degree in Communication Engineering, Computer Science, or related field.
• MCSE
• Experience in Ticketing Systems
• Microsoft office Experience
• Overall Experience: +4 years