IT Service Desk Analyst

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

Job Description – What You'll Be Doing

The Tennessee Titans are seeking a forward-thinking, dynamic and hardworking individual to join our Technology and Innovation team. The IT Service Desk Analyst will oversee the installation and maintenance of computer hardware and software within the organization.

• Serve as a point of contact for end users needing technical assistance at Vanderbilt Health Football Center, Nissan Stadium, and other Titans’ facilities
• Provide troubleshooting through diagnostic techniques
• Support internal computer systems consisting of Windows 11 and Mac operating systems
• Install, configure, and repair computer systems and applications within the organization
• Integral part of the onboarding process including creating users and managing directory groups
  
  

Requirements – What You’ll Bring

Education

• Bachelor’s degree in computer science or equivalent
  
  

Experience

• 2+ years of relevant experience preferred.
• Experience with the following operating systems; Windows 11, Mac OS, Windows Server 2019, Windows Server 2022
• LAN and Wi-Fi knowledge with experience of TCP / IP protocols
• Experience with Active Directory and User Management
• Mobile Device Management
• Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
• Knowledge of multifactor authentication products (Okta, Duo, etc.)
• Experience with Office 365 and Microsoft Exchange environments
• Outstanding organizational and time management skills
• Excellent communication skills
• Analytical thinker and problem solver with attention to detail
  
  

Physical Requirements And Working Conditions

• In person position located at the Titans Training Facility in Nashville, TN
• Potential for overnight, weekends, and holiday work
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.