IT Service Desk I

We are Vista Global Solutions, LLC (VGS), a Government Consulting and Contracting firm supporting missions throughout the world. VGS is seeking an IT Service Desk I to join our team. The IT Service Desk I ’s role is to support the IT Team’s ongoing mission at Wright-Patterson Air Force Base.

What You'll Do:

• The Contractor shall provide support services including but not limited to:
• Manage ticket (incidents, cases, and requests) that have been initiated and/or assigned to the Site.
• Answer IT support calls and responding to questions.
• Direct calls that do not belong to the Site back to tier 1 (i.e., enterprise service desk).
• Manage the IT Service Desk queue and complete work orders within the applicable Service Level Agreement (SLAs) for the Support Locations. SLAs will be provided during Transition-In activities.
• Support local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, and other IT hardware through DHA Life-Cycle-Management (LCM).
• Follow established DHA procedures to request and obtain software licenses.
• Provide hardware support including but not limited to on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.

What You Bring:

• Security+ Certification
• Ability to pass a T3 background check for suitability.

What We Offer:
VGS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement