IT Service Desk Technician- Westminster, CO

About Us:
Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers.

• Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
• Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s.
• Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.

Position Summary:
The IT Service Desk Technician is responsible for delivering high-quality, first-line technical support to end users across the organization. This role focuses on resolving IT incidents, supporting endpoint devices, and ensuring a smooth user experience through effective troubleshooting, documentation, and communication.

Key Responsibilities:

• Provide timely first-line IT support, including diagnosing, troubleshooting, and resolving technical issues in alignment with IT policies and service standards
• Support a wide range of hardware devices, including laptops, desktops, printers, and mobile devices
• Perform initial device setup, configuration, and deployment using Microsoft Intune, ensuring consistent endpoint provisioning and security compliance
• Process onboarding, offboarding, and role change requests, including account setup, access provisioning, and device preparation
• Log and manage incidents within the IT service management system, including prioritization, categorization, and resolution documentation
• Escalate issues appropriately based on priority, impact, and defined IT support procedures
• Maintain accurate and up-to-date documentation, knowledge base articles, and asset records
• Provide feedback to IT leadership by contributing “voice of the customer” insights and day-to-day operational observations
• Assist with IT projects and initiatives as assigned
• Ensure adherence to organizational policies and compliance standards (AS/ISO procedures and specifications)

Required Skills & Qualifications:

• Basic working knowledge of:
• Microsoft 365 (O365) Admin Center and applications (Outlook, Teams, SharePoint)
• Active Directory (user account management, permissions)
• Windows10 OS or greater
• Android/iOS
• Strong troubleshooting and problem-solving skills
• Previous experience supporting multi-site or remote users
• Excellent communication and customer service abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience using or exposure to an IT ticketing/service management system
• Ability to lift 35+ lbs
• Must be comfortable performing physical tasks as needed, including bending, kneeling, and occasionally crawling under desks or workstations
• This is a 100% on-site position (no remote work available)

Preferred Skills:

• Experience with or knowledge of:
• Azure Active Directory (Entra ID)
• Microsoft Intune / Endpoint Manager
• Familiarity with device provisioning, endpoint security, and mobile device management (MDM)
• Basic understanding of networking concepts (DNS, DHCP, VPN)

Benefits:
Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), Health Savings Account (HSA), 401(K) Retirement Plan, Tuition Reimbursement & much more.

***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing and job responsibilities are subject to change in response to legitimate business needs or practices.***