IT service management Consultant (ITIL) for Qatar

We are looking for IT Service Manager (ITIL) for Qatar location.

If you are available please share you cv immediately.

Key Responsibilities

• Oversee daily IT service operations, ensuring tickets are properly assigned and resolved.
• Basic background knowledge of any ITIL processes
• Coordinate between users and technical team for any urgent issues / request’s resolution
• Manage Release and Deployment cycle as focal point from IT Applications
• Represent IT Application Change Management Advisory Board
• Monitor and enforce SLA compliance across incidents, problems, and requests.
• Lead the Incident Management process to restore services quickly and minimize business impact.
• Manage Request Fulfillment to ensure user needs are addressed consistently and efficiently.
• Collaborate with Problem Management to identify root causes and prevent recurring issues.
• Provide regular service performance reports and recommend improvements.
• Act as the primary point of contact for service-related escalations.

Required Skills & Competencies

• Strong knowledge of ITIL processes (Incident, Problem, Change, Request Fulfillment).
• Excellent organizational and communication skills.
• Ability to manage multiple priorities and stakeholders.
• Analytical mindset with focus on service quality and customer satisfaction.
• Experience with ITSM tools (ServiceNow).

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• ITIL Foundation certification (higher-level ITIL certifications preferred).
• 8+ years of experience in IT service management or operations.

Pay: QAR16,000.00 - QAR17,000.00 per month

Work Location: In person