IT Service Technician 1

IT Service Tech I

Central Technologies, Inc.

Central Technologies, Inc. is a Technology Solutions Provider headquartered in Knoxville, Tennessee. Central provides a strategic line of technology-related products focused on solutions for Education, Government, and Corporate organizations. Central's employees and contractors have served the technology needs of customers across the Southeast for over 20 years. Our purpose is to provide superior services and products while creating an environment where our employees can stretch their capacity to grow and develop their career.

This is a non-exempt, entry-level IT Service Technician position. The primary responsibility is repairing Chromebooks, netbooks, PCs, and laptops for K-12 school district clients under Central's ADP contract. Organization and ticket accuracy are top priorities in this role.

Job Type: Full-time Pay: $15.00 per hour Schedule: 8-hour day shift, Monday to Friday. No nights, no weekends. Locations: This role is based out of one of two offices:

• 6101 Industrial Heights Dr. NW, Knoxville, TN 37909
• 1856 Jack Delozier Dr., Sevierville, TN 37876

Applicants will commute to their assigned worksite; a company vehicle can be provided for transport after clocking in. Reliably commute or plan to relocate before starting (required). Travel: Occasional overnight travel may be required. Per diem is provided for overnight travel, along with lodging and accommodations.

Responsibilities

• Repair Chromebooks, netbooks, PCs, and laptops for K-12 school district clients under Central's ADP contract
• Keep accurate, organized ticket records for every repair
• Complete installations of projects on time and within budget based on customer consultation and expectations
• Use approved industry standards and techniques to ensure proper system function with installed equipment
• Create documentation; analyze, modify, and test each system to ensure proper function
• Maintain and deploy user-specific system images
• Confirm installed systems and programs are tested and working properly
• Help maintain the company vehicle and keep up with scheduled maintenance
• Help maintain inventory for assigned projects
• Assist with warehouse maintenance, shipments, deliveries, staging, loading, and unloading as needed
• Keep a neat, clean work area and equipment
• Be willing to adapt to job schedules and tasks
• Be able to work odd hours if needed
• Other duties as assigned

Requirements

• Excellent customer service skills
• Computer repair and diagnostic knowledge, with a focus on Chromebooks, netbooks, PCs, and laptops
• Excellent problem-solving skills
• Comfortable providing onsite support for customer issues
• Comfortable working in unusual positions, such as underneath desks and climbing ladders
• Familiar with basic hand tools and power tools
• Able to carry and move equipment and tools weighing up to 50 lbs

Eligibility Requirements

• Must pass a background check
• Must have unrestricted work authorization to work in the United States
• Must have a valid driver's license
• Smoke-free workplace

Desired Characteristics

• Projector, tablet, and phone screen repair experience
• Security and surveillance installation experience
• Printer repair experience
• Low-voltage cable installation experience
• Experience installing conduit and boxes, and pulling wire
• A+ certification or higher
• Strong organizational skills
• Able to work with others on team projects
• Excellent time management
• Able to multi-task in a fast-paced environment
• Superior phone skills; excellent verbal and written communication
• Career-oriented and professional

Education

High school diploma or equivalent preferred

Experience

Computer hardware: 1 year preferred

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• 401k with matching

Work Location: In person

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person