IT Solution Expert (SE)

Job Summary

The Solution Expert (SE) is responsible for bridging business needs with technology solutions, combining strong business analysis expertise with a deep understanding of digital channels and IT systems. The role ensures that business requirements are translated into scalable, efficient, and innovative digital solutions that support organizational transformation goals

Key Responsibilities

• Act as a liaison between business stakeholders and technical teams to define and deliver optimal solutions that meet business needs.
• Gather, analyze, and document business requirements, user journeys, and system specifications
• Support solution design discussions aligned with business objectives and digital transformation strategy
• Translate requirements into functional specifications, use cases, and user stories
• Support end-to-end solution lifecycle from ideation to implementation and post-launch optimization
• Collaborate with architecture and development teams to ensure feasibility and scalability
• Contribute to enhancing digital channels (e.g., web, mobile apps, e-services) and customer experience
• Identify process improvement opportunities and recommend automation or digitalization initiatives
• Ensure alignment with enterprise architecture and integration standards.

Qualifications

Preferred Background

• 7+ years of experience in Business Analysis, Digital transformation, and technology solutions.
• Experience in industries such as Telecom is a plus
• Familiarity with tools like Jira, Confluence, or similar.

Key Skills & Qualifications

• Strong experience in Business Analysis (requirements gathering, stakeholder management, documentation)
• Solid understanding of IT systems, integrations and digital platforms
• Experience in digital channels (e.g., mobile apps, portals, e-commerce, self-service platforms)
• Knowledge of Agile/Scrum methodologies and working in cross-functional teams
• Strong analytical thinking and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience in digital transformation projects is a strong plus.