IT Specialist

External Job Title

Huntsville, AL

Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents". Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the mission-critical problems of our customers.

Brown Technologies is currently seeking an IT Specialist who is a self-starter supporting Corporate.

The IT Specialist – Corporate Support provides hands-on technical support and systems administration for corporate IT environments. This role is responsible for ensuring reliable, secure, and efficient technology operations that support day-to-day business functions, including end-user support, device management, SaaS administration, and basic cybersecurity hygiene. The ideal candidate is service-oriented, detail-driven, and comfortable operating across a broad range of IT responsibilities in a fast-paced environment.

Key Responsibilities

End-User & Desktop Support

• Provide Tier 1–2 technical support for corporate users (Windows/macOS devices, mobile devices, peripherals).

• Troubleshoot hardware, software, network, and connectivity issues.

• Support onboarding and offboarding of employees, including account provisioning and equipment setup.

• Maintain asset inventory and lifecycle management of IT equipment.

Systems & SaaS Administration

• Administer corporate productivity tools (e.g., Microsoft 365, Teams, SharePoint, OneDrive).

• Manage user accounts, permissions, and access controls across corporate systems.

• Support collaboration tools, email systems, and document management platforms.

• Assist with license management and vendor coordination.

Network & Infrastructure Support

• Provide basic support for corporate networks (Wi-Fi, VPN, printers, firewalls).

• Coordinate with managed service providers (MSPs) or external vendors as needed.

• Assist with troubleshooting connectivity and performance issues.

Cybersecurity & Compliance Support

• Support implementation of corporate cybersecurity best practices (MFA, endpoint protection, patching).

• Assist with security awareness efforts and policy enforcement.

• Support compliance activities (e.g., audits, documentation, access reviews) as directed.

• Monitor and report potential security incidents to leadership or security teams.

Documentation & Process Improvement

• Maintain IT documentation, SOPs, and knowledge base articles.

• Recommend improvements to IT processes, tools, and workflows.

• Track and report IT issues, trends, and resolutions.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience.

• 2–5 years of experience in corporate IT support or systems administration.

• Strong working knowledge of Windows and macOS environments.

• Experience supporting Microsoft 365 (Outlook, Teams, SharePoint).

• Familiarity with basic networking concepts (TCP/IP, DNS, VPN).

• Excellent customer service and communication skills.

• Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications

• Experience in a small business or hybrid corporate environment.

• Familiarity with endpoint management tools (Intune, JAMF, or similar).

• Basic understanding of cybersecurity frameworks or best practices.

• Experience working with MSPs or external IT vendors.

• IT certifications (CompTIA A+, Network+, Security+, Microsoft certifications) a plus.

Benefits of working at Brown Technologies Incorporated

Brown is proud to support the health and wellbeing of the people we employ. We offer a competitive, comprehensive benefits package that includes healthcare coverage, flexible spending accounts, 401(k) retirement plan with employer match, accrued paid time off, company-provided life insurance and disability coverage, an employee assistance program, professional development such as tuition reimbursement, and other benefits that support work-life balance. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents" in Huntsville, AL.

Benefits may vary based on status, but the majority of our positions include the following:

• Competitive Wages*
• Medical, Rx, Dental & Vision Insurance
• Medical plan with Health Savings Account eligibility
• Company-funded Life, Short-Term & Long-Term Disability Insurance
• Personal Time Off and Paid Holidays
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursement
• Final compensation for this position is determined by factors such as responsibilities of the job, education, experience, certifications, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Brown Technologies Incorporation is an Equal Opportunity Employer

Brown Technologies Incorporated, headquartered in Huntsville, AL is a Woman-Owned, 8(a) and HUBZone certified small business. We are committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity, pregnancy or genetic information. Selected applicant will be subject to a background investigation. BTI is an Equal Opportunity/Affirmative Action employer. For our complete EEO/AA and Pay Transparency statement, please visit our Career Center. U.S. citizenship is required for most positions.