IT Specialist

Responsibilities

Technical Support:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve IT issues in a timely manner.
• Assist with the setup and configuration of new hardware and software.

System Maintenance:

• Monitor and maintain the organization's IT infrastructure, including servers, networks, and other critical systems.
• Perform regular system updates, backups, and preventive maintenance to ensure optimal performance.
• Manage and oversee antivirus and malware protection solutions.

Network Management:

• Ensure the stability and security of network connections.
• Configure and manage network devices such as routers, switches, and firewalls.
• Monitor network performance and troubleshoot connectivity issues.

Security:

• Implement and maintain IT security policies and procedures.
• Conduct regular security audits and risk assessments.
• Respond to security incidents and implement corrective actions.
• Ensure compliance with industry regulations and standards (e.g., GxP, FDA).

Vendor Management:

• Evaluate and manage relationships with external vendors.
• Review and assess quotations and proposals from vendors.
• Coordinate with vendors for the procurement and maintenance of IT equipment and services.

Documentation:

• Maintain detailed and accurate documentation of IT systems, configurations, and procedures.
• Create user guides and provide training to staff on IT systems and best practices.
• Ensure documentation is compliant with regulatory requirements.

Project Management:

• Assist with the planning and implementation of IT projects.
• Coordinate with various departments to understand their IT needs and provide appropriate solutions.
• Ensure projects are completed on time and within budget, adhering to regulatory guidelines.

Skills, Education & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Specialist or in a similar role, preferably in a regulated environment.
• Experience with various operating systems (Windows, Linux, macOS) and platforms.
• Familiarity with network protocols and services (DNS, DHCP, TCP/IP).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of cybersecurity principles and practices.
• Proficiency in hardware and software troubleshooting.
• Understanding of industry regulations and standards (e.g., GxP, FDA, HIPAA).

Certifications (Preferred):

• CompTIA A+, Network+, Security+
• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)