IT Specialist

Description:

Responsible for end user technical support, including desktop management, software and hardware system troubleshooting, problem resolution and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• The IT Specialist is primarily tasked with maintaining interfaces and end-user systems to be fully operational 24/7/365.
• Responds to user IT requests. Logs resolutions in data base to track issues and for future reference.
• Deploy latest security patches for all computers after testing for compatibility.
• Troubleshoot, identify and resolve technology issues including hardware, software and peripherals.
• Work with external vendors as needed to resolve complex software and/or interface issues.
• Maintain IT asset list with all pertinent data for troubleshooting and maintenance.
• Responsible for technical setup for special events as instructed by IT Director.
• Researches and gathers information on special projects, as necessary.
• Responds to on-call emergencies as assigned or as necessary for 24/7/365 operation of critical systems.

Requirements:

• Two- or four-year degree in Information Technology preferred or four years’ related work experience.
• Excellent technology skills required, to include hospitality specific software, networking, security, backup and recovery systems, PCs, laptops, and printers.
• Experience with the hospitality industry is preferred.