IT Specialist

To be considered for this role, please go to our website at www.jeromecounty.id.us to complete an application. You may contact Jerome County HR at JCHR@co.jerome.id.us. with questions.

Job Summary

The IT Specialist provides on-site technical support for hardware, software, and peripheral systems across Jerome County. This role ensures reliable network performance, assists users across all departments, and maintains a secure and efficient IT environment. Work is performed independently under the guidance of the IT Manager.

Essential Duties

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain hardware and software systems.
• Monitor network performance and troubleshoot connectivity or system issues.
• Assist with administration of servers, backups, and firewalls, including updates and troubleshooting.
• Support Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) and other county software.
• Set up new equipment and maintain existing devices for county staff.
• Maintain accurate documentation of IT systems, procedures, and support requests.
• Use and improve the IT ticketing system to track and resolve issues.
• Collaborate with departments to meet technological needs and support security practices.
• Assist with county website support and vendor coordination.
• Participate in meetings with departments and leadership as needed.
• Perform other duties as assigned.

Secondary Duties

• Participate in on-call rotation for after-hours support as needed.
• Assist with IT projects, upgrades, and system implementations.

Knowledge & Skills

• Working knowledge of computer systems, networks, and virtualization (e.g., VMware preferred).
• Experience or familiarity with server administration, backup systems, and firewall management.
• Working knowledge of cybersecurity principles and practical IT security practices.
• Strong troubleshooting, problem-solving, and documentation skills.
• Proficiency with Microsoft Office and general business software.
• Ability to explain technical information to non-technical users.
• Strong customer service, communication, and collaboration skills.
• Ability to work independently and as part of a team.

Education & Experience

• Associate’s or Bachelor’s degree in IT or related field preferred.
• 2–5 years of relevant IT support experience preferred.
• Equivalent combination of education and experience considered.

Licenses & Certifications

• Valid driver’s license required.
• IT certifications (CompTIA A+, Network+, etc.) are a plus.

Work Environment & Physical Demands

• Work is primarily office-based but requires travel to multiple county facilities and departments.
• Frequent interaction with employees, vendors, and the public.
• May be required to install, configure, and set up equipment, including desktops, laptops, printers, and other peripherals.
• Frequent sitting (6+ hours per day) and computer use.
• Occasional lifting up to 50 lbs; frequent lifting up to 20 lbs.
• Occasional bending, stooping, kneeling, and reaching to access equipment, cables, or server racks.
• Frequent use of hands and fingers for typing, operating computers, and manipulating small IT components.
• Frequent use of eyes for reading screens, monitoring systems, and reviewing documentation.
• Work may require navigating different facilities, including storage areas, server rooms, or equipment closets.
• Ability to function safely and efficiently in various office and facility environments while accomplishing technical tasks.

Travel Requirements

• Frequent travel between county departments.
• Occasional travel within Idaho for training.
• Personal transportation may be required.

Jerome County provides a highly competitive benefits package for full-time employees. This includes comprehensive medical, dental, and vision insurance, along with short-term disability and life insurance coverage. Employees also receive holiday pay, paid time off (PTO), and paid sick leave. Retirement benefits include participation in PERSI retirement, 401(k) plans.

Accepting applications until the position is filled.

To be considered for this role, please go to our website at www.jeromecounty.id.us to complete an application. You may contact Jerome County HR at JCHR@co.jerome.id.us. with questions.

Veteran’s preference. If you are a veteran, please provide a copy of your DD214.

Disclaimer: To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

Job Type: Full-time

Pay: $33.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Holiday pay
• Hourly pay

Work Location: In person