IT Specialist

Pay: $22.00 - $24.00 per hour

Job description:

• $1,000 sign-on bonus! $250 to be paid after 30 days of employment. $350 to be paid after 90 days of employment. $400 to be paid after 180 days of employment (Full-time employees)
• $500 sign-on bonus! $125 to be paid after 30 days of employment. $175 to be paid after 90 of employment. $200 to be paid after 180 days of employment (Part-time employees)
• Employees must work the entire month to be eligible for that month's bonus

We are seeking a detail-oriented IT Help Desk Technician with a specialized focus on Apple hardware and Mobile Device Management (MDM). While this role covers general IT support, your primary responsibility will be the lifecycle management, deployment, and troubleshooting of our iPad fleet using IBM MaaS360. You will be the go-to expert for ensuring our mobile workforce remains connected, secure, and productive.

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Key Responsibilities

Mobile Device Management (MDM)

MaaS360 Administration: Lead the day-to-day management of the IBM MaaS360 portal, including device enrollment, policy configuration, and compliance monitoring.

Deployment: Execute large-scale provisioning of Apple iPads using Apple Business Manager (ABM) integrated with MaaS360 for "Zero-Touch" deployment.

Security & Compliance: Monitor for jailbroken or non-compliant devices. Execute remote wipes, locks, and passcode resets as necessary.

App Management: Distribute, update, and manage VPP (Volume Purchase Program) licenses for internal and App Store applications.

Technical Support & Help Desk for both the field and office

Tier 1 & 2 Support: Act as the first point of contact for all IT-related issues, including software glitches, connectivity problems, and hardware failures.

Apple Ecosystem Mastery: Provide expert-level troubleshooting for iPadOS, Apple IDs, and iCloud integration within a corporate environment.

Ticketing: Maintain accurate records of all support requests in our ticketing system, ensuring timely resolution and clear communication with end-users.

Connectivity: Troubleshoot Wi-Fi, VPN, and cellular data issues specific

Proactively seek and test solutions

Asset Management

Inventory Control: Maintain an accurate inventory of all iPads, peripherals, and licenses.

Hardware Lifecycle: Manage the RMA process for damaged devices and coordinate the secure decommissioning of end-of-life hardware.

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Required Qualifications

Experience: 2+ years in an IT Help Desk or Technical Support role.

MDM Expertise: Proven experience managing mobile devices via IBM MaaS360 (preferred) or similar platforms (Jamf, AirWatch, Intune).

Apple Proficiency: Deep understanding of iPadOS and Apple Business Manager (ABM/DEP).

Problem Solving: Strong analytical skills with the ability to "think on your feet" in a fast-paced environment.

Communication: Ability to explain technical concepts to non-technical users with patience and clarity.

Preferred Skills

IBM MaaS360 Advisor or Professional certifications.

Apple Certified Support Professional (ACSP) designation.

Experience with Microsoft 365 integration on mobile devices.

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Why Join Us?

You will play a critical role in a tech-forward environment where mobile efficiency is at the heart of our operations. This is a great opportunity for an IT professional looking to specialize in the growing field of Enterprise Mobility Management (EMM).

Benefits

• Weekly Pay via Direct Deposit
• Generous 401(k) Program
• Paid Time Off
• Annual Performance-Based Raises and Bonuses
• Referral Program
• Employee Assistance Program
• Uniforms

OAHC is an equal opportunity employer and health care provider that prohibits discrimination of any kind because of color, creed, national origin, sex, religion, handicap, marital status, disability, veteran status, sexual orientation, gender reassignment, age (unless age is a factor necessary for normal operation or achievement of objectives), pregnancy (unless the performance of duties puts the consumer and/or employee at risk), and/or other characteristics protected by law. Further, OAHC is only willing to contract with individuals and companies that support equal opportunity hiring.

Job Types:, Part-time

Education: Bachelors or equivalent (Required)

License/Certification: Driver's License (Required)

Ability to Commute: Yes

Work Location: In person

Experience: 2+ years in an IT Help Desk or Technical Support role.

MDM Expertise: Proven experience managing mobile devices via IBM MaaS360 (preferred) or similar platforms (Jamf, AirWatch, Intune).

Apple Proficiency: Deep understanding of iPadOS and Apple Business Manager (ABM/DEP).

Problem Solving: Strong analytical skills with the ability to "think on your feet" in a fast-paced environment.

Communication: Ability to explain technical concepts to non-technical users with patience and clarity.

Preferred Skills

IBM MaaS360 Advisor or Professional certifications.

Apple Certified Support Professional (ACSP) designation.

Experience with Microsoft 365 integration on mobile devices.

License/Certification: Driver's License (Required)

Ability to Commute: Yes

Work Location: In person