IT Specialist

MICIT Group is hiring a high-caliber IT Specialist across the GCC market.

Job Summary

Proactive IT Professional with over 2 years of hands-on experience in help desk operations, network administration, and infrastructure maintenance. Proven track record in configuring and managing Windows Server environments and complex network systems, including LAN, WLAN, and IP Telephony . Expert at diagnosing hardware/software malfunctions and implementing robust security measures through firewalls and antivirus management.

Job Description:

• Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
• Install, configure, and update hardware and software components based on organizational needs.
• Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
• Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
• Track and manage IT hardware inventory, ensuring availability and proper allocation.
• Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
• Monitor network security and ensure antivirus updates.
  
  

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• 2 -3 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting.
• Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).
• Proficient in managing and supporting Antivirus, firewalls, and Microsoft
• Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.
• Good command of English, both written and verbal.
  
  

Benefits

• Working Hours: Rotation shifts
• Comprehensive Social & Medical Insurance: Enjoy peace of mind with our robust health coverage and additional social benefits.
• Dynamic Working Environment: Thrive in a collaborative and innovative workspace that encourages creativity and teamwork.
• Continuous Learning Opportunities: Access professional development programs, workshops, and courses to help you grow your skills and advance your career.