IT Specialist

United Piping, Inc. is seeking a hands-on IT Specialist to support day-to-day technology operations across the organization. This role is primarily responsible for help desk support, device setup, and ensuring technology assets are ready for employee use, enabling efficient and reliable operations.

Essential Function:

• Provide first-line technical support to employees for hardware, software, and network-related issues
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and applications
• Respond to help desk tickets and service requests in a timely and professional manner
• Deliver excellent customer service to end users with varying levels of technical expertise

• Configure and deploy new employee equipment (laptops, desktops, mobile devices)
• Prepare and image devices, install required software, and ensure systems meet company standards
• Maintain inventory of IT assets and track equipment lifecycle
• Assist with onboarding and offboarding technology needs

• Perform routine system updates, patches, and preventative maintenance
• Assist in maintaining network connectivity, user accounts, and system access
• Support basic Office 365 or similar business applications

• Document troubleshooting steps, solutions, and standard procedures
• Maintain IT knowledge base and asset records
• Support continuous improvement of IT processes and service delivery

Minimum Qualifications and Required Skill:

• Associate’s degree in Information Technology or related field (or equivalent experience)
• 2+ years of experience in IT support, help desk, or similar role
• Strong troubleshooting and problem-solving skills
• Experience with Windows operating systems and standard business applications
• Excellent communication and customer service skills

Preferred

• Experience with Microsoft 365
• Experience working in the construction industry
• Familiarity with basic networking concepts (Wi-Fi, VPN, LAN)
• Experience with ticketing systems and asset management tools
• Mobile Device Management experience
• Experience with IOS devices
• Experience with SharePoint

Core Competencies:

• Customer-focused mindset
• Strong attention to detail
• Ability to prioritize and manage multiple tasks
• Team-oriented with a proactive approach
• Dependable and responsive
• Security minded

Physical Demands/Work Environment:

• While performing the duties of this job, the employee is regularly required to stand, walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. Walking includes moving within an office environment.
• This position requires prolonged sitting.
• This position requires prolonged periods of looking at a computer monitor or laptop screen.
• The employee is occasionally required to stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 50 pounds.
• Fast-paced environment with variable working hours.

Companywide Expectations:

• ZERO incidents.
• Compliance with all federal, state, and local regulatory requirements.
• No ethics violations.
• A drug and alcohol-free workplace.
• Assist in accident investigations on assigned jobs.
• Honesty, integrity, ethical behavior.
• Do what’s right, when you say you are going to do it, the first time.
• Embrace a commitment to learning and development, recognizing areas you need improvement on and a responsibility to mentor and coach others.
• Be self-motivated, demonstrate an ability to think outside of basic fundamentals of the job description to add value in the furtherance of company vision, goals, and success.
• Be actively engaged.
• Share information and offer and receive feedback (both positive and negative).
• Respect company and customer property including vehicles and equipment.
• Be accountable and relevant. Don’t let yourself be replaceable.

Travel:

Occasional travel required

Disclaimer:

This position description is intended for the purposes of general information only and is not a contract setting forth the full scope of employment. The employer retains the right to deviate from this description, at its discretion, without notice.

Benefits and Compensation:

This role will be (eligible for hybrid work flexibility) based out of our Duluth office. The pay range is $55,000.00 to $68,000.00, depending on job-related knowledge, skills, and experience. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:

• Comprehensive Insurance coverage, Medical, Dental, Vision, and more
• Wellness Program
• 401K with employer match
• Discounted company stock (Employee Stock Purchase Plan)
• Profit Sharing
• Generous paid time off
• Hybrid work environment
• Growth opportunities through company sponsored leadership development courses and trainings

This position is not eligible for sponsorship.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.