IT Specialist

Join Our Team

The Computer Guy is looking for a motivated and customer-focused IT Specialist to join our growing team. This position is perfect for someone beginning their career in information technology or looking to build upon limited professional experience. We are seeking an individual who enjoys solving problems, helping others, and providing exceptional hardware and software support with a positive, professional attitude.

This is an excellent opportunity to gain hands-on experience, receive on-the-job training, and develop valuable technical skills in a supportive environment that encourages career growth and advancement.

About The Computer Guy

Since 2007, The Computer Guy has been delivering reliable, high-quality IT services and support to businesses throughout East Texas. As a rapidly growing technology company, we are committed to providing outstanding service while investing in the development of our team members. We believe our success is built on a skilled, engaged workforce dedicated to exceeding client expectations.

We offer competitive benefits, including paid time off, and foster a culture focused on learning, teamwork, and professional growth.

Visit our site to find out more: https://thecomputerguy.co

About the Position

As an IT Specialist, you will play a key role in supporting our clients' technology needs across East Texas. You will assist with the implementation, maintenance, and support of computer systems, networks, and IT infrastructure while providing technical assistance to end users.

Responsibilities include troubleshooting hardware and software issues, supporting network operations, testing and optimizing system performance, and helping implement technology solutions that improve efficiency and reliability. You will work on a variety of projects and gain exposure to multiple areas of information technology, allowing you to build a strong foundation for a successful IT career.

The ideal candidate is eager to learn, enjoys working directly with clients, and is committed to delivering outstanding technical support and customer service.

Duties & Responsibilities

• Support users with account creation, password resets, and basic system setup and configuration.
• Provide responsive technical assistance for hardware, software, and general IT-related issues.
• Assist with the deployment, configuration, maintenance, and troubleshooting of computer hardware and software.
• Perform routine system monitoring, maintenance, and updates to ensure reliable performance and security.
• Diagnose and resolve technical issues efficiently, escalating more complex problems as needed.
• Partner with senior IT staff to investigate and resolve advanced technical challenges.
• Document IT processes, system configurations, troubleshooting steps, and issue resolutions.
• Contribute to the development and maintenance of internal IT documentation and knowledge base resources.
• Participate in IT projects by providing technical support and collaborating with team members to achieve project objectives.
• Help implement and maintain cybersecurity measures to safeguard systems, networks, and data.
• Adhere to established security policies and best practices while promoting a secure technology environment.
• Deliver professional, friendly customer service while supporting clients and end users.
• Perform other duties as assigned

Required Qualifications:

· Basic understanding of IT concepts and principles

· Familiarity with hardware components and peripherals

· Knowledge of operating systems (Windows, MacOS)

· Exposure to troubleshooting common software applications

· Superior communication skills and interpersonal skills

· Strong problem-solving skills and willingness to learn

· A desire to help others

· Must currently be eligible to work in the United States of America

· High School diploma or GED

Preferred Qualifications:

· Associates or Bachelor’s Degree in Computer Science, Information Science, or a related field

· Experience with Networking (DHCP, DNS,etc.)

· Experience with Windows Server operation system

· Experience with Microsoft 365 account administration

· Experience with Quickbooks

Physical Requirements:

· Requires walking and standing continuously throughout the day

· Must be able to lift, carry, push up to 40+ pounds on a regular basis

· Requires working under stressful conditions to meet deadlines and company needs

Job Type: Full-time

Travel: Daily around East Texas

Location: Tyler, Texas

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Quickbooks: 1 year (Preferred)
• Windows: 1 year (Required)
• Computer hardware: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person